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rj_charles

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June 20th, 2024

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rj_charles
replied to a comment on 's post

1 day ago

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

Ok, well I don't seem to have that yet on my app. I'll just wait patiently. The firmware update is still an issue, which I raised another thread for.

rj_charles
followed
rj_charles
's post

1 day ago

Hello, I noticed that there's a firmware update apparently available for my base station, however no matter how I try to update it - both via the app and the keypad, it just hangs and doesn't update. Anyone experienced this and know how to resolve it?

rj_charles
posted a post

March 17, 2025

1 day ago

Hello, I noticed that there's a firmware update apparently available for my base station, however no matter how I try to update it - both via the app and the keypad, it just hangs and doesn't update. Anyone experienced this and know how to resolve it?

rj_charles
replied to a comment on 's post

3 days ago

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

I can't even apply the update to my base station. Either through the app or through the base station. The app just hangs at the Preparing Download screen when the progress bar gets near the end.

rj_charles
followed
rj_charles
's post

7 months ago

Hello, It seems that my Outdoor Cameras are not picking up any animal activity, despite the setting to detect all motion and sensitivity being at the highest level and every single activity zone being enabled. I know the motion sensor works as it easily picks up human movement, but anything else a

rj_charles
posted a post

August 7, 2024

7 months ago

Hello, It seems that my Outdoor Cameras are not picking up any animal activity, despite the setting to detect all motion and sensitivity being at the highest level and every single activity zone being enabled. I know the motion sensor works as it easily picks up human movement, but anything else a

rj_charles
commented on 's post

8 months ago

Hey, even without a tech, I'm a persistent troubleshooter, why, I dont know yet. Bored and a glutton for punishment retiree perhaps. Decided today to play triangle with my access points. Everything SS was connected to the best of my knowledge and per timeline detections. Moved one access point ri

Seems like everything is back to normal on my side.

rj_charles
liked 's comment

8 months ago

Yep, that's what I thought.

rj_charles
replied to a comment on 's post

8 months ago

Hey, even without a tech, I'm a persistent troubleshooter, why, I dont know yet. Bored and a glutton for punishment retiree perhaps. Decided today to play triangle with my access points. Everything SS was connected to the best of my knowledge and per timeline detections. Moved one access point ri

I am also seeing this in my app

rj_charles
followed 's post

8 months ago

Hey, even without a tech, I'm a persistent troubleshooter, why, I dont know yet. Bored and a glutton for punishment retiree perhaps. Decided today to play triangle with my access points. Everything SS was connected to the best of my knowledge and per timeline detections. Moved one access point ri