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Doorbell camera foggy at night causing all motion to trigger

Just when I thought I’d finally have a fully functioning doorbell camera… well I was wrong. All of a sudden at night the camera got the foggy picture. It causes motion to go off only at night when it’s just cars. I looked at some of the other posts to see if there are things I can do to fix it. I c

Update: technical support didn’t provide an answer for the issue. They did however provide a replacement doorbell. The replacement was a refurbished that didn’t turn on. They send a new doorbell and install went ok. The night vision issue persists. I

Video Doorbell Pro no longer detecting motion

Recently completed updates and a firmware update for the keypad, and now our Video Doorbell Pro no longer detects any motion. Our wifi is not the issue, and I am able to view the camera "live" via the app. I have tried a soft and hard reset both, with the same results. Immediately after the reset, i

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One more suggestion/question, what do you see with night vision off?

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Good luck, you'll have to work it out with Simplisafe. Possible replacement if problem continues.

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Doorbell camera foggy at night causing all motion to trigger

Just when I thought I’d finally have a fully functioning doorbell camera… well I was wrong. All of a sudden at night the camera got the foggy picture. It causes motion to go off only at night when it’s just cars. I looked at some of the other posts to see if there are things I can do to fix it. I c

@dlpsr turned of night vision and had no issue last night. With night vision on on or auto the fog and motion notification did go off.

Assuming it's outside and not looking thru glass? IR lights glare on glass. And assuming it sorta worked before? And this is a new problem? No large white walls along side the doorbell? I would try in camera settings, 720p, people only, medium, med

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Hi @janic3w86, Just so I have this right, the camera is only foggy at night? It clears up during the day? Are you able to inspect the camera to see if there is dew or some other form of condensation on its lens? If there is, that could be the root

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Doorbell camera foggy at night causing all motion to trigger

Just when I thought I’d finally have a fully functioning doorbell camera… well I was wrong. All of a sudden at night the camera got the foggy picture. It causes motion to go off only at night when it’s just cars. I looked at some of the other posts to see if there are things I can do to fix it. I c

Hi. What was included was picture I pulled from the app and the view is looking out from the doorbell. It doesn’t normally look like this. On the right side of the picture is white stone on the house but not an issue. See pic of what it is during the

Doorbell camera foggy at night causing all motion to trigger

Just when I thought I’d finally have a fully functioning doorbell camera… well I was wrong. All of a sudden at night the camera got the foggy picture. It causes motion to go off only at night when it’s just cars. I looked at some of the other posts to see if there are things I can do to fix it. I c

Hi @emily_s Up until 2 days ago I had no issues. Both day and night view was clear. Then around 8ish pm the motion notification continues to go off every 2 minutes. Except it’s street traffic with this glare. Each recording starts out normal then has

Doorbell camera foggy at night causing all motion to trigger

Just when I thought I’d finally have a fully functioning doorbell camera… well I was wrong. All of a sudden at night the camera got the foggy picture. It causes motion to go off only at night when it’s just cars. I looked at some of the other posts to see if there are things I can do to fix it. I c

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Doorbell camera foggy at night causing all motion to trigger

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Video Doorbell Pro no longer detecting motion

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Doorbell camera foggy at night causing all motion to trigger

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Doorbell camera foggy at night causing all motion to trigger

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Doorbell camera foggy at night causing all motion to trigger

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Doorbell camera foggy at night causing all motion to trigger

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