Same problem! If the pin is used, then the lock will NOT work manually from the inside.  I have to tell my kids to text me so I can lock the door from my phone.  What if I'm not available?  Kids home alone amd they can't lock the door

This is an ongoing issue that SimpliSafe will not address, and I had to fight with him to get a replacement. One rep tried to convince me that this was normal operation. However, my other door works properly. I am about to switch everything out to Ub

If I use the pin pad or phone app to unlock the door, it will NOT allow me to manually lock the door once I am inside. The smart lock knob will not move.  I can however use the phone app to lock the door.  Issue started about a month after installation.   If I manually unlock the

If I use the pin pad or phone app to unlock the door, it will NOT allow me to manually lock the door once I am inside. The smart lock knob will not move.  I can however use the phone app to lock the door.  Issue started about a month after installation.   If I manually unlock the