crimso
Joined
September 24th, 2023
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crimso's Activities
3 months ago
I have had the outdoor camera for about 3 weeks now and the wireless indoor camera for about 2 weeks. Both of them, within the last couple of days, have stopped sending activity alerts and when I open the app to see why, the cameras say they are offline even though I can connect to them and get live
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3 months ago
We have been seeing rare reports of users seeing that your Outdoor Camera is reporting as “offline”, even though the camera itself seems to function as normal. The camera is able to livestream and record, and the Check Connection feature in the SimpliSafe® app also reports a good connection. As a r
1 year ago
Hi folks, The next firmware update is rolling out for the Wireless Outdoor Camera. As a reminder, your cameras update automatically, so there’s no need to take action. Learn more about the update process here. Here’s what’s coming to your Cameras in Version 1.18: Improved connection to SimpliSaf
I will confess I don't even use the exterior cameras since they have no off/home/away mode. I also turned off notifications since they were relentless and a massive nuisance. And with two dogs patrolling the yard the solar panels can barely keep the
1 year ago
Hi folks, The next firmware update is rolling out for the Wireless Outdoor Camera. As a reminder, your cameras update automatically, so there’s no need to take action. Learn more about the update process here. Here’s what’s coming to your Cameras in Version 1.18: Improved connection to SimpliSaf
I just checked and so am I. Sure wish they'd get the off/home/away mode for outdoor cameras implemented.
crimso
replied to a comment oncrimso
's post2 years ago
The following reasons are why I will likely take advantage of the 60 day return policy. 1.) Outdoor cameras battery draining issue. All cameras are at FW v1.15.6.391 2.) The lack of notification control for outdoor cameras in off and home modes like the indoor cameras. I've noticed that it's been r
@captain11 Another update: SS called me regarding a survey they sent. Turns out that #3 isn't an issue. If you want to refresh camera health you do it from the "Cameras" page NOT the "My System" -> "Camera Settings" page as I was doing. Once the
crimso
replied to a comment oncrimso
's post2 years ago
The following reasons are why I will likely take advantage of the 60 day return policy. 1.) Outdoor cameras battery draining issue. All cameras are at FW v1.15.6.391 2.) The lack of notification control for outdoor cameras in off and home modes like the indoor cameras. I've noticed that it's been r
@captain11 Quick update: I just ran a powered USB cable to one of the cameras on solar and the icon did in fact change to the charging icon. So given that fact, the one camera in question is likely charging due to its easterly exposure where the oth
crimso
replied to a comment oncrimso
's post2 years ago
The following reasons are why I will likely take advantage of the 60 day return policy. 1.) Outdoor cameras battery draining issue. All cameras are at FW v1.15.6.391 2.) The lack of notification control for outdoor cameras in off and home modes like the indoor cameras. I've noticed that it's been r
Greetings, I have already been through the above issues with support which is why they're posted as they remain unresolved. Being in the IT profession I would never post a complaint without giving support a shot at resolving it, whatever it might be.
crimso
followedcrimso
's post2 years ago
The following reasons are why I will likely take advantage of the 60 day return policy. 1.) Outdoor cameras battery draining issue. All cameras are at FW v1.15.6.391 2.) The lack of notification control for outdoor cameras in off and home modes like the indoor cameras. I've noticed that it's been r
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crimso
posted a postSeptember 29, 2023
2 years ago
The following reasons are why I will likely take advantage of the 60 day return policy. 1.) Outdoor cameras battery draining issue. All cameras are at FW v1.15.6.391 2.) The lack of notification control for outdoor cameras in off and home modes like the indoor cameras. I've noticed that it's been r
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2
0
2 years ago
Hi folks, The next firmware update is rolling out for the Wireless Outdoor Camera. As a reminder, your cameras update automatically, so there’s no need to take action. Learn more about the update process here. Here’s what’s coming to your Cameras in Version 1.18: Improved connection to SimpliSaf
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