Agree, the new design sucks and is a huge step backwards. What idiot made this decision to change?

Yes, I agree, the old version allowed you to see everything in one view. The new version sucks. I guess the latest price increase was to pay for a new horrible design. SS made a mistake with this change.

Status of my devices is out of date and I need a refresh button. This shows up on the mobile app but not on the web app page any longer. No refresh/refresh and edit option any longer. The reason I need this is so when I am away from the property I can see which sensors are open vs. closed. I cannot

@chuckgrasser​ Ask for the UX (User Experience) testing results. :-) 

The website used to previously allow a user to view all of their devices and all of their settings & statuses on a single webpage in a table view. This allowed users for example myself on a 27" monitor to easily view all of their devices and statuses. Now the website redesign has removed the

From a design, and backend viewpoint it may be great, but at this point users are no longer able to see half of their devices. I can no longer see the temp sensors, motion sensors, smoke alarms, etc on the webpage.  Being able to see the entire

100% Agree. This was probably one of the worst changes I've seen since I have been using Simplisafe!  The old was far more user friendly and there were far fewer steps to complete the same tasks. It would be interesting to learn how the GUI h

Makes me wonder how the Usability testing was conducted.

I am so glad you echo'ed my complaint about the new webpage. I also hate the security changes as well.  I'm a big fan of improve security as long as it doesn't interfere with usability (that these do).  I would elaborate but I did in an ea

Captain11 must be a person who helped develop this new website. I have not found anyone who said that this change was an "upgrade".  These support people were helpful in the past.  I prefer that they would admit that it was a mistake and f