@emily_s​ Our sensors are not and have never been on metal doors. Our windows are not metal either, so the problem we encountered with one of the windows was not triggered by metal. Those sensors had been on the windows and doors for well over a yea

If the system is working properly for years with ZERO customer complaints and only stops working properly after a software/firmware update and MULTIPLE customer complaints come in with the same problem, how can you even remotely think this is a hardw

I just took mine off . Tried everything! New Sensors.. different placements . You name it I tried it. I just said the hell with it!!!. Their not trying to and not going to do anything!!!! 

We've had our new SS system for just over a year which replaced the older SS unit which we had for 7+ years w/little problem. The new setup had a lot of trouble with Sensors "Not Responding" until a couple months ago which I assume was due to a much-

Anyone else getting the problem where the door is closed but the alarm thinks the entry sensor is open? The alarm announces a sensor is open when setting. I check the app and go to that door but it is closed. Refreshing the app doesn't fix it so I have to open and re-close the door and now it sho

Bumping because I have same issue as noted below. 1+ year old system, nothing different or reset, now random sensors are saying they are open when they are obviously not, sometimes causing the Base station to be unable to actually secure the freaking

@ksd202​ exactly, these customer reps are just pushing new sensor replacements for peace of mind - the reality is software bug and SimpliSafe has no idea why millions of dollars of their inventory is bugged all of the sudden. Well, obviously it's bec

One of our sensors has started doing the same - showing as open when it is in fact closed. We have tried everything we could think of including removing and re-adding the device and changing the battery. It still continues to show as Open.  Coi

If the system is working properly for years with ZERO customer complaints and only stops working properly after a software/firmware update and MULTIPLE customer complaints come in with the same problem, how can you even remotely think this is a hardw

Anyone else getting the problem where the door is closed but the alarm thinks the entry sensor is open? The alarm announces a sensor is open when setting. I check the app and go to that door but it is closed. Refreshing the app doesn't fix it so I have to open and re-close the door and now it sho