‎jmf726 | SimpliSafe Support Home

jmf726

Joined 

May 28th, 2023

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jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

@dlpsr​ I did swap out all my 720p old indoor cams with the new 1080p cams. Zero difference. I also tried moving my Google mesh access points around, disabled some, etc. and it was even worse (as expected less WiFi = less connectivity).

jmf726
commented on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

It's been over a week since I posted this, so far no specialist has reached out to me.

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

It's been one week since I made this post, no contact so far from the escalated specialist.

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

Regarding interference, nothing else I have on my network has ever, not once, lost a connection to WiFi.

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

Yeah, I'll just be sitting here holding my breath that someone will reach out to me. It took me 3 phone calls, spoke to 8 different people, cost me 2.5 hours - just to TRY to get a mount for my camera. I even used pictures. They sent me the wrong mou

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

@davey_d​ I disabled and moved some Google access points to reduce/spread out the WiFi, and it made it much worse.

jmf726
replied to a comment on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

@davey_d​ It's not only the cameras. The three door locks lose connection regularly, but less often. Someone suggested that I have TOO MUCH WIFI. Sounds like a SS product defect to me.

jmf726
commented on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

SS customer service is so aggravating, I sometimes look around for a hidden camera to see if I'm being pranked.

jmf726
commented on
jmf726
's post

2 years ago

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

So far SS hasn't offered any solutions, or reached out in any way, to solve my problem.