@highland_mom​ really sorry to hear about your mother's experience. Our dev team continues work on improving performance for the Outdoor Camera. In the meantime, there are a couple of things you can try on your end as well - namely to keep in mind

My elderly Mother has exactly the same problem with her system. The outdoor cameras are nearly worthless in that they take forever to "wake up" if they ever do wake up.  The event has long passed.  I talked to tech services and I reset the

Cameras constantly drop signal and go offline in time of need. They hardly ever connect for more than thirty seconds if at all. Constantly freeze up then drop all together. These cameras are proving to be worthless and a total waste of money. This problem is constant and there has got to be a soluti