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App not showing system that's already set up

@davey_d I am having the same problem--also on iOS 15.2.1. The problem has nothing to do with trying to login to two accounts at once. I can login to a second account from the app and can see the basic account information. However, the app does not see the installed SimpliSafe system

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App not showing system that's already set up

@davey_d I am having the same problem--also on iOS 15.2.1. The problem has nothing to do with trying to login to two accounts at once. I can login to a second account from the app and can see the basic account information. However, the app does not see the installed SimpliSafe system

@davey_d do you know when the update is scheduled to go out? Also, as I mentioned in the other thread, everyone here is talking about the same issue.

Yes, that's a good summary. I actually manage three systems and the app only "sees" the SimpliSafe system associated with the first account I logged into after installing the app. However, I think it is the same issue as the original post.&nbs

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iOS App Won't Work with Two Different Logins for Different SS Systems

We have two locations that both have Simplisafe Systems. Both sites need to be charged to different credit cards. One site needs to be monitored by one group of people and the second location needs to be monitored by another group. I am common to both groups. I used to be able to

They are describing the same problem we are having. Now we just need to follow an entirely new thread..

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SimpliSafe Phone App

Can 2 people in the household have the phone app and access the system?

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M

SimpliSafe Phone App

Can 2 people in the household have the phone app and access the system?

@utex1983 has he logged in with another account before? There is a post about how that stopped working recently. Uninstalling/reinstalling worked.

iOS App Won't Work with Two Different Logins for Different SS Systems

We have two locations that both have Simplisafe Systems. Both sites need to be charged to different credit cards. One site needs to be monitored by one group of people and the second location needs to be monitored by another group. I am common to both groups. I used to be able to

277

3

iOS App Won't Work with Two Different Logins for Different SS Systems

We have two locations that both have Simplisafe Systems. Both sites need to be charged to different credit cards. One site needs to be monitored by one group of people and the second location needs to be monitored by another group. I am common to both groups. I used to be able to

Same thing. I can log in to a different account without fully uninstalling the app. This just started recently. Don’t know if it is an iOS update or App update but something broke it…

iOS App Won't Work with Two Different Logins for Different SS Systems

We have two locations that both have Simplisafe Systems. Both sites need to be charged to different credit cards. One site needs to be monitored by one group of people and the second location needs to be monitored by another group. I am common to both groups. I used to be able to

277

3

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App not showing system that's already set up

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iOS App Won't Work with Two Different Logins for Different SS Systems

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iOS App Won't Work with Two Different Logins for Different SS Systems

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iOS App Won't Work with Two Different Logins for Different SS Systems

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iOS App Won't Work with Two Different Logins for Different SS Systems

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