‎QuarkENess | SimpliSafe Support Home

‎QuarkENess | SimpliSafe Support Home

Mode set to "Away" from keypad without keypad input

The other night, we set our alarm to Away mode using the App. We heard all the typical sounds (countdown beeps, voice announcement) and the Timeline in the app shows the "Countdown to Away Mode" and "System Armed in Away Mode" as expected. Several hours later I awoke to the system announcing AGAIN t

@davey_d Thanks for the response. Yes, we have experienced the re-posting of status after time out. As a clarification, do you mean that a spotty connection between the Keypad and the Base State could generate a new event even if the keypad had not

Mode set to "Away" from keypad without keypad input

The other night, we set our alarm to Away mode using the App. We heard all the typical sounds (countdown beeps, voice announcement) and the Timeline in the app shows the "Countdown to Away Mode" and "System Armed in Away Mode" as expected. Several hours later I awoke to the system announcing AGAIN t

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Mode set to "Away" from keypad without keypad input

The other night, we set our alarm to Away mode using the App. We heard all the typical sounds (countdown beeps, voice announcement) and the Timeline in the app shows the "Countdown to Away Mode" and "System Armed in Away Mode" as expected. Several hours later I awoke to the system announcing AGAIN t

169

1

0

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

We got a new base station and saw that this ESP_ wifi shows up during pairing of the Keypad and Base station. (That would have been useful information, Simplisafe). Still not clear why my keypad thought it needed to repair with our Base station, thou

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

I believe the technical support person deleted our base station before adding the new one. She had no idea why "the devices sometimes transfer over and sometimes they don't". Sounds like that needs to be addressed in training.

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

Missed the call from the specialist. Called Simplisafe to follow up and they have not reached back out. Very frustrating that this is dragging out so long.

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

@davey_d I sent you a private message so that you can put me in touch with the correct people. I did not edit the original post recently (I may have edited it for typos earlier). The forum shows the post as being updated 2 days ago because I added m

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

Update: I wrote both an email and a certified letter to Simplisafe CTO Don Nelson asking for some communication to either explain or follow up with my question. The letter was delivered last Friday (Feb 11). As of today, I still have not gotten a res

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

Tech support said to write to a supervisor @ HQ and get them to call me.

Mysterious ESP_######## SSID

My understanding is that the base station includes an espressif wifi chip whose purpose is to connect to a network specified by the user in order to get updates. But our base station has created its own SSID with the name like ESP_A123A5(01:3b:59:f2:34:8e) . (The italicized characters have been cha

No. My Wifi analyzer doesn't scan bluetooth.

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