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nevinz

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November 14th, 2021

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ryan970
's post

3 years ago

R
Lock stuck locked

My lock is often stuck in the locked position. Have to turn slightly left with force and then right and it'll then open normally. How do I fix this? Only happens with manual unlocking from inside. Works fine through automated locking and unlocking. Cheers!

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nevinz
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ryan970
's post

3 years ago

R
Lock stuck locked

My lock is often stuck in the locked position. Have to turn slightly left with force and then right and it'll then open normally. How do I fix this? Only happens with manual unlocking from inside. Works fine through automated locking and unlocking. Cheers!

Having the same issue on locking. Works if I use the app,   not manually even if the door is open can't turn it.    Second time in a year.  They replaced it once,  was good for 6 months same issue.   Called support. &n

nevinz
joined community.

November 14, 2021

nevinz
posted a post

August 11, 2021

4 years ago

Door Lock

I have the Simplisafe wifi door lock.  Having the same issue as the first one.   after several months,  I can not turn the knob to lock the door.  However If I use my phone or the keypad it turns just fine.   After that I can turn it manually.   You replaced the first

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