Indoor Cameras drop out

Yes, i am using the webapp, but also happens on iPhone App also

Yes, they happen after a few minutes of a live feed

Yes, also does same on mobile

Only since I added 3 extra cameras have, I noticed the issue

Indoor camera and base station are on dedicated 2.4Ghz channel. External is actually on the 5Ghz channel

wow 1 months and still no answer.  you should be ashamed of yourselves

Hi @DanielH,

Thanks for sharing that update — and sorry to hear the drops are still happening. We somehow missed your response to our message, apologies for any frustration caused!

Since your Outdoor Cameras seem solid, but the Indoor ones are randomly dropping, this does suggest a local bandwidth or signal handling issue rather than a Wi-Fi range problem. Each camera needs 4 Mbps of upload speed to stream or record reliably. If you’ve got multiple cameras streaming at once you will need around 24 Mbps available at any given time. 

A few quick checks that often help stabilise the connection:

• Running a speed test on your indoor cameras to confirm your available upload speed.

• Wi-Fi channel congestion: Even with a dedicated 2.4GHz band, interference from nearby networks or smart devices can cause temporary drops. Switching the channel manually (usually via your router’s settings) can sometimes improve performance.

• If you notice it’s the same camera(s) dropping, try swapping their positions temporarily to see if the behaviour follows the device or the location.

If the upload speeds look fine and the drops persist, we can dig deeper.

@Sav_SS​  Here is my Internet speed via wired cable

@DanielH would recommend doing a speed test in-app on the Cameras. You can do this through the camera settings page in app. Your camera speed test results will be more insightful as they are the impacted components.