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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Setti

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Video Doorbell Pro

My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G

Wi-Fi Troubleshooting

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Video Doorbell Pro

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Video Doorbell Pro Notifications

The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion.Customising Motion Detection NotificationsThe Motion Detection

Features / Settings

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Video Doorbell Pro

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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritise video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

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Cameras

Recording Behavior for the Video Doorbell Pro

The Video Doorbell Pro alerts you when someone’s at the door, even if they don’t ring the bell. With a 162 degree super wide field of view, you can see everything that’s happening day or night in perfectly crisp 1080p HD.Using Video Doorbell Pro With a SimpliSafe® SystemWhen you add Video Doorbell P

Install / Set Up Help

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Video Doorbell Pro

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How to use the Video Doorbell's 2-Way Audio

How to UseTwo-way audio works on all cameras in the SimpliSafe system.To speak, hold down the microphone button while viewing the livestreamTo listen, release the microphone button to hear audio from the cameraYou will not be able to hear the audio while holding down the microphone buttonTroubleshoo

Features / Settings

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Video Doorbell Pro

Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

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Cameras