Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video
Troubleshoot an Issue
Help Center Article
•
Cameras
Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans.Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing
Features / Settings
The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in settings. To learn more about the LED status light’s behaviors during installation, please visit here.The lights listed below are the only colours that the doorbell
LED / Lights
Video Doorbell Pro
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth.If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-ti
Wi-Fi Troubleshooting
What is 2-way Audio?2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams.How to Enable 2-way AudioYou can enable 2-way audio in the SimpliSafe® Mobi
The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colours that the camera will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured li
Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir
