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A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no
Errors / Warnings
Help Center Article
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Cameras
OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home.If you are subscribed to either our Pro Premium Monitoring or Self Monitoring with
Install / Set Up Help
Video Doorbell Pro
What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss
The Video Doorbell Pro is designed to replace an existing wired doorbell with a mechanical chime. If your home does not have a wired doorbell, you will need to install wiring first in order to use the Video Doorbell Pro.Below is a list of what is needed to install Video Doorbell Pro within your home
If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home or receiving a new router), you’ll need to teach your SimpliSafe® System the new credentials.Please note that your network will need to meet our system requirements to connect your system to Wi-Fi. A
Wi-Fi Troubleshooting
If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect
If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device.Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device has
Troubleshoot an Issue
