‎Video Doorbell Pro | Page 6 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(43)
SA
Can't Initiate Live Stream From Within the SimpliSafe® App

Please follow the steps below to troubleshoot being unable to live stream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tab

Troubleshoot an Issue

Help Center Article

 • 

Cameras

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l

Wi-Fi Troubleshooting

Help Center Article

 • 

Video Doorbell Pro

SA
Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are

Troubleshoot an Issue

Help Center Article

 • 

Cameras

SA
App Error: Camera Disconnected

The app error “Camera Disconnected” can occur for several reasons:Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter thi

Errors / Warnings

Help Center Article

 • 

Cameras

SA
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tabl

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

SA
Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

S
OhmKat Power Supply Troubleshooting

OverviewAll OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. TroubleshootingWhile the Ohmkat Power Supply is plugged in, a Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wires f

Errors / Warnings

Help Center Article

 • 

OhmKat