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How do Motion Sensors Respond During an Alarm

When the system is in an armed state (Home or Away Mode) and a Motion Sensor detects motion within your home or business, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed withi

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Motion Sensors

How Does the Entry Sensor Respond During an Alarm

When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed within 30-60 seconds of the initial

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Entry Sensor

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Motion Sensor Gen 2 False Alarms

False Alarm CausesOur Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them:Direct sunlight hitting the sensor can trigger a false alarm.Heating vents located in the room. If they are located within the senso

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Motion Sensor Gen 2

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Entry Sensor Not Responding

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons:The battery within your Entry Sensor needs to be replacedThe Entry Sensor is too far away from the Base S

Errors / Warnings

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Entry Sensor

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Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

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Entry Sensor

How Does the Temperature Sensor Respond During an Alarm

The Temperature Sensor will sound the alarm when it detects that the temperature within your home or business has gone above or below the temperature range that you set. This can help alert you to the potential hazard at hand, such as the potential for freezing pipes, or the cooling within your home

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Temperature Sensor

How Does the Water Sensor Respond During an Alarm

The Water Sensor will sound the alarm when it detects water in its chamber. This could be the result of a small leak, or something more dangerous like flooding within your home or business.Depending on your monitoring plan, you may receive push notifications and a phone call in the event this alarm

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Water Sensor