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How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.To remove the camera:Open the SimpliSafe® Mobile

Troubleshoot an Issue

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Outdoor Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimise battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds.If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Cameras

How to Recharge the Wireless Outdoor Security Camera Battery

The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3 month lifetime, depending on usage and placement.To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.To charge your b

Battery / Power

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Outdoor Cameras

Wireless Outdoor Security Camera Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking access to SimpliS

Wi-Fi Troubleshooting

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Outdoor Cameras

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’s batt

Battery / Power

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Outdoor Cameras

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Error: Update Software

What It MeansThe Wireless Outdoor Security Camera requires a Base Station with the latest firmware updates to run smoothly. The Update Software error means that you need to update your Base Station’s firmware.How To Fix ItBefore setting up your Outdoor Camera, you will need to update the Base Statio

Errors / Warnings

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Outdoor Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks:Change your camera’s motion detection setting to All MotionTurn your camera’s sensitivity down to Medium or LowIf you have Activity Zones set up, adjust them to also block o

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Outdoor Cameras