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How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans.Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

Features / Settings

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Cameras

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tabl

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Video Doorbell Pro

Outdoor Camera is not Live Streaming

The Outdoor Camera utilises both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.If your Outdoor Camera is not live streaming, there may be RF or Wireless Interference at play. It’s important to have a clean and clear environment between the Outdoor Camera

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Cameras

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Smart Alarm Wireless Indoor Security Camera Installation Guide

OverviewThe SimpliSafe® Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera that’s designed for indoor use. It records at 1536p and has a wide field of view at 125 degrees. The battery in the Smart Alarm Indoor Camera can also last up to 3 months on a single charge.Need

Install / Set Up Help

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Smart Alarm Indoor Camera

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting

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Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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Base Station

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power.If your Video Doorbell Pro has power and is respon

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Video Doorbell Pro