How to Reset the Smoke and Carbon Monoxide Alarm Listener
Updated
If your Smoke and Carbon Monoxide Alarm Listener encounters an error that cannot be resolved during normal troubleshooting, you may need to reset the device.
To reset the Smoke and Carbon Monoxide Alarm Listener
Remove the Alarm Listener from its mounting bracket by twisting it clockwise
Remove the battery from the Alarm Listener and wait a few seconds
After a few seconds have passed, place the battery back into the Alarm Listener
Then, place the Alarm Listener back on its mounting bracket by aligning the triangles and twisting it clockwise until it snaps into place
Still need help?
If your Alarm Listener is still exhibiting an error after performing a reset, you will need to remove it from your system and then reinstall it.
To remove the Smoke and Carbon Monoxide Alarm Listener from your system
Open the SimpliSafe® Mobile App on your phone or tablet
Select My System from the navigation bar on the bottom of the screen
Select Device Settings
Choose your Alarm Listener
Scroll to the bottom of the screen and tap X Remove Device
To reinstall the Smoke and Carbon Monoxide Alarm Listener
For a step-by-step guide on how to install the Listener to your system, please refer to our Smoke and Carbon Monoxide Alarm Listener installation guide.