Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion detection settings.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose the camera you wish to make changes for

5. Select Motion Detection

6. Toggle Motion Events ON 

7. Click Save in the upper right corner to save your settings before exiting