‎Smoke Detector False Alarms | SimpliSafe Support Home
 
perkinsab's profile

Monday, May 16th, 2022 7:19 PM

Smoke Detector False Alarms

We have three smoke detectors and one has been so bad about falsely alarming that we had to remove it from the system. SimpliSafe has failed to learn from and improve their own systems and technology. 

they will soon go the way of Sears, Montgomery Ward, and K-mart

This post was created from this comment on different post

Official Response

Community Admin

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5.3K Messages

2 years ago

I sincerely apologize for your experience, @perkinsab . Our Support time might have already gone through this with you, but the way that the Smoke Detector works is that it triggers when microscopic particles enter a detection chamber. Of course, it's meant to look out for smoke particles, but it could be literally anything that is small enough to be able to get in there - steam or water vapor, dust, even possibly small insects. But something getting in the chamber is the only way that the sensor can trigger. So when we troubleshoot, we typically suggest examining where it's installed; for example, we wouldn't have it placed in a hallway in front of a bathroom, near a vent, or anywhere that can get very dusty - like a garage or basement.

From your second comment, it sounds like you've been having trouble with other sensors as well. If you would like, our community can help with troubleshooting for them as well.

4 Messages

2 years ago

You were lied to by SimpliSafe.  Our second home has none of the causes cited by SimpliSafe to cause false alarms and we’ve had dozens of false alarms. The don’t care. In fact, they like it when the system false-alarms so you think it is “working”… if it never triggered, they think you’d not feel like you were getting anything for your money. 
After 11 false alarms, the police at our second home stopped responding. Since then, we’ve had a break-in that the police wouldnt respond-to BECAUSE SimpliSafe cried wolf too many times. SimpliSafe doesn’t seem to care one bit. 

I’m looking for a better system that actually helps secure the house and property … I’m convinced SimpliSafe will never rise to the challenge. 

1 Message

@perkinsab​ Ditto. We have a second home and had never had problems until the "next gen" update was installed. Now we constantly have false alarms. Even installed a new smoke detector nearby to act as a backup. Same problem. We have followed all recommendations by Simplisafe support. I used to recommend this company family and friends. I can no longer do that.     

1 Message

We’ve had SimpliSafe since 2013 and all six of the false alarms were with the latest system. They usually go off in the middle of the night and wake us and the kids in a panic. 

Customer service apologized. I originally decided a replacement because we’ve already replaced three of them and that doesn’t seem to work. The representative stated they now have an updated version so I agreed. Turns out it’s the EXACT SAME MODEL. Just straight up lied to me to avoid me canceling the monitoring service. 

Community Admin

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2.6K Messages

@valbobal​ I'm sorry to hear this. We did release a new Smoke & Carbon Monoxide detector in May - is the device you received pictured below? If not, the wrong item must have been shipped by mistake.

If that's the case, our Support team can get that straightened out for you and send you the proper device. This article in our Help Center also addresses preventing false alarms with the Smoke & Carbon Monoxide Detector. 

3 Messages

@emily_s​  Do you have an exchange program for these new sensors that work properly

Community Admin

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2.6K Messages

@exmann70​ We currently do not have a program that allows you to turn in a Smoke Detector for a Smoke & Carbon Monoxide Detector. Are you experiencing false alarms with your current Smoke Detector? If you are, this Help Center article provides tips on preventing them.

1 Message

1 year ago

Same here. Two false alarms at 3 am and another today at 6 pm.  Seems to be defective battery is reported as good in the app.

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