Simplisafe Smart Lock PIN Pad Batteries

@davey_d​ how do you access the pin pad batteries?  Myself and 3 other adults have attempted with no luck at all!

@jeannehewing​ To remove the PIN Pad from the base use the included tool. Insert the pointy end into the small hole located at the PIN Pad base. The PIN Pad will

release from the base.  There are two CR2450 batteries. 

@sharvey_28​ is correct!

@davey_d​ I lost the little tool. How can I order a replacement?

@robbenaicha​ are you referring to the little tool for unmounting the PIN Pad? It's basically the same as the pin used for ejecting SIM cards from your phone, if you have one of those lying around. Or you can use a paperclip.

But our Support team can help with a replacement.