99 Messages
Voice prompts / announcements are cut off / incomplete
My base station does not always announce the complete voice prompts when arming home and when announcing the various sensor names in test mode. For example, I'll press "Home" on the keypad, and the base station will say something like "Sim..." or "Simplisafe" or even just "Sss" instead of the full announcement which is "Simplisafe On, Home." When in test mode, it'll say something like "Master..." instead of "Master Bedroom, Motion Sensor." The completeness of the announcements vary. Strange thing is when I arm using the app, so far the announcements have been complete. I have the latest firmware updated one week ago.
Anyone else having the same issue?
| This issue has been resolved as of Base Station firmware 2.14. If you are experiencing this issue, please update your Base Station to the latest version. |
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
Related Conversations
Official Response
• US
42
Closed
Pinned
0
33
• US
2
0
Official Response
• US
8
0
gpoe224702
1 Message
Base station reset worked for me
gp
0
0
Yosemite_Sam
1 Message
I had this issue and it showed up a few weeks ago. A search brought me here. The power reset procedure of the base station fixed it for now. Thanks.
0
0
ecmont032
2 Messages
Having the same issue for 2-3 weeks. Reset fixed the issue.
0
0
Jill1776
1 Message
We are having the same issue - has been going on for at least a month now. Hoping for a base station update to fix this soon!
2
0
cameroncm
2 Messages
Same thing happening to me.
1
0
Jmccormack110
1 Message
Have been experiencing the same voice issues seemingly since the last update. Will try resetting base tonight.
0
0
kaplanster
3 Messages
Reset my base station to address approximately 3 months ago. The problem has come back. I'll reset it again, but I'm really hoping SimpliSafe support can address this!
0
0
Pspfost
4 Messages
A few days ago, my base station starting saying incomplete phrases. She says “SimpliSafe o” instead of “SimpliSafe on Home” when I set it for home. At times she says just “Sim” instead of the entire phrase. I’m concerned this means my system isn’t functioning correctly.
0
0
Pspfost
4 Messages
Ok - I did the reset & it seems to have worked! Yes! Thanks
0
0
Pspfost
4 Messages
Oh - and mine ALWAYS happens when arming from the keypad - I only use it to arm for home.
0
0
jgwikler
2 Messages
Yes! Same thing happening here.
0
0
jgwikler
2 Messages
Base station reset worked for me, so far. Will let you know if problem recurs.
0
0
lizp8613
1 Message
We have recently started experiencing incomplete voice prompts.
1
0
gr2
2 Messages
Same issue here, just started this week. Tried reset, no joy. Systesm is only 4 months old.
0
0
MinneapolisJeff
4 Messages
Issue has also returned to me. Reset procedure worked in January. Is this something I'll need to do 4 times a year?
1
0