Voice prompts / announcements are cut off / incomplete

My base station does not always announce the complete voice prompts when arming home and when announcing the various sensor names in test mode. For example, I'll press "Home" on the keypad, and the base station will say something like "Sim..." or "Simplisafe" or even just "Sss" instead of the full announcement which is "Simplisafe On, Home." When in test mode, it'll say something like "Master..." instead of "Master Bedroom, Motion Sensor." The completeness of the announcements vary. Strange thing is when I arm using the app, so far the announcements have been complete. I have the latest firmware updated one week ago.

Anyone else having the same issue?

This issue has been resolved as of Base Station firmware 2.14. If you are experiencing this issue, please update your Base Station to the latest version.

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Responses

Boring_Joe

99 Messages

I'm still having this issue even after multiple base station resets of 3+ minutes. Is engineering still working on a solution or is the base station reset procedure considered the solution? If engineering is testing, they should test with wifi network removed from keypad, and use only cellular, as it appears, based on others' comments here that a reset of or reconnect to wifi fixes it. Perhaps we need a solution for those on cellular only?

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davey_d

Former Community Admin

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5.7K Messages

@Boring_Joe the steps that I provided here are the standard Base Station Reset instructions, with one very important extra step: after you take the battery out, you must leave it out for a full 3 minutes. It sounds like that's what you've already done, but I want to make sure that 3 minutes is when power is completely out.

But no, this issue is with the Base Station firmware - specifically the audio portion not loading up properly after a normal reboot. So it's not a WiFi or cell issue.

(edited)

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Boring_Joe

99 Messages

@davey_d Yes, I did wait a full 3 minutes plus with wall power unplugged and battery out, with my multiple resets. Still have the issue. My previous SS3 base station running the same September 2022 firmware, did not have this issue with voice prompts. I've since updated the current base to the latest fw but it was happening on Sept fw as well. So if it is indeed a firmware issue, there may be another factor, like number of enrolled sensors or some other configuration specific detail that's triggering it.

As I mentioned in an earlier post, removing the wifi network and readding it in keypad settings did fix this issue for me, at least for the short time I tested it. I have decided to run on cellular only because I noticed a significant delay in alarm alerts if the home internet cable is unplugged followed by an alarm event.

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Boring_Joe

99 Messages

@davey_d So to summarize, I’m still having this issue when using cellular only (Wi-Fi network removed) when using keypad only. My previous SS3 base station running the same firmware version didn’t have this issue. Why would 2 base stations running identical firmware behave differently? Also interesting that the firmware was released in September but the issue with voice prompts only popped up in the last couple of months. Has engineering confirmed that’s it’s a firmware issue and not a hardware issue? Will a future firmware release fix this? Thanks.

(edited)

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emily_s

Community Admin

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3.4K Messages

@Boring_Joe, this is a Base Station firmware issue, not a hardware issue. Our engineers are continuing to look into this to find a permanent solution, which may be in a future firmware update.

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Boring_Joe

99 Messages

@emily_s Thank you for confirming that this is a firmware, not hardware, issue. In that case, I would expect a fix in a future firmware release.

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jockdoc1

1 Message

@davey_d

I have the same issue and the reset you recommended does not work. Not much announcement for any of the features that would normally work. Will you have someone contact me to get this fixed?

This comment was created from this reply

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emily_s

Community Admin

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3.4K Messages

@jockdoc1, our engineers are currently working on a permanent solution. Once that has been identified, we will let everyone in this thread know.

In the meantime, other users have found that re-connecting their Keypad to their Wi-Fi has resolved this issue for them, too. I recommend re-choosing your Wi-Fi network and re-entering your password on the Keypad to see if that helps.

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valueadded

71 Messages

When arming on home, a few weeks ago I noticed the prompt saying "Simplisafe armed Ho". Tonight it does not notify anything at all. Tried it 4 times and nothing. I'll try a reset this weekend when I get time but this is apparently a widespread issue.

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lpipenur

1 Message

having the same issue

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jasonvea

1 Message

I’m also having the same problem. This started a week ago and the reset procedure you provided did not work. Please keep us posted on any software updates.

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lajime

1 Message

I am now also having the same issue for the last few weeks. Will there be a software update?

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emily_s

Community Admin

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3.4K Messages

@lajime, our engineers are continuing to find a solution to this issue. The resolution should be included in a future firmware update.

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c_b_crosby

2 Messages

Voicr prompts only get part of a word out and the silence. Started a few weeks ago.

Note: This comment was created from a merged conversation originally titled Voice prompts are cut off

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Kp4usa

4 Messages

I have the same problem aftwr firmware update last week.

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no1kenberg

2 Messages

I have the issue of voice announcement getting cut off during alarm on alarm off. But only when using keypad, not through phone app (iOS). Started happening after bad station update.

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Kp4usa

4 Messages

I have the same problem but mine started after firmware update last week. Something in that firmware probably had a programming bug.

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pamwilson747

1 Message

We have been having the same issue for about two weeks now. The base station does not fully announce that the unit has been armed. It is similar to other posters. We have to press it twice in order for it to say simply safe home or simply safe alarm off.

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brad6294

2 Messages

Add me to the list as well. No more full voice prompts.

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mikes

1 Message

Voice prompts are good except one, which begins 'Please..' and nothing more. I've tried all the steps suggested months ago. Guess it's time for a new device.

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jrbdemi

1 Message

Same issue here. All the fixes noted above were only temporary.

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kerrycahall12

1 Message

I have been having the same issue for several weeks now. It started off happening every now and then. But almost all voice notifications are truncated or non existent at this point. I will give the base reset a try.

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gary_940df2

12 Messages

I wonder if, overtime, memory is either fragmenting badly, or more likely, leaking (not being reclaimed, etc.) - this is why just about any reset action may help. I assume the engineering team is having difficulty locating and fixing the leak?

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rkparham

3 Messages

Yes. Ever since we installed the Beta test camera. But I have not had positive results with tech chat or interacting with the Beta test program.

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Voice prompts / announcements are cut off / incomplete

davey_d

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