88 Messages
Voice prompts / announcements are cut off / incomplete
My base station does not always announce the complete voice prompts when arming home and when announcing the various sensor names in test mode. For example, I'll press "Home" on the keypad, and the base station will say something like "Sim..." or "Simplisafe" or even just "Sss" instead of the full announcement which is "Simplisafe On, Home." When in test mode, it'll say something like "Master..." instead of "Master Bedroom, Motion Sensor." The completeness of the announcements vary. Strange thing is when I arm using the app, so far the announcements have been complete. I have the latest firmware updated one week ago.
Anyone else having the same issue?
This issue has been resolved as of Base Station firmware 2.14. If you are experiencing this issue, please update your Base Station to the latest version. |
Official Response
davey_d
Community Admin
•
5.7K Messages
1 year ago
Hi all,
I am glad to report that our dev team has been able to find the root cause of the issue, and there is a fix included with Base Station firmware 2.14, which is slowly rolling out now!
In the meantime, you can still try a Base Station reset to attempt to resolve the issue temporarily:
Once the Base Station has fully booted up, try arming and disarming your system again through the Keypad. The voice prompts should be restored.
(edited)
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lance843
1K Messages
2 years ago
Yea I have had the same happen to us a few times so I know what you mean but thank goodness it's not often
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @Boring_Joe ,
Thanks for reporting. We're not familiar with this issue, so it might be a new one that we'll need to investigate deeper. We'll have a Specialist give you a call soon!
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rayeverding
1 Message
2 years ago
Been having the same problem for 5 days now!
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austinnme7589
1 Message
2 years ago
I’ve also been having the same issue for a week! Any updates would be appreciated!
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jamiegrossfeld
6 Messages
2 years ago
Yes, same issue since updating 12/21/2022
1
moteng
11 Messages
2 years ago
Same issue here. I'm always wondering if anything else is malfunctioning now.
2
djgmac
1 Message
2 years ago
I’ve also been having this happen. Following to see any fixes.
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davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @djgmac @moteng @jamiegrossfeld
Thank you for reporting. I've added your info to the ticket with engineering and we're continuing to investigate.
4
awhite0472
2 Messages
2 years ago
We have noticed the same thing with regard to the voice prompts. It only started happening after we installed the latest software update. I’d be willing to bet anything that there’s some bugs in that update that need to be addressed. Is there any way to roll back to the previous software version???
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McleanLE
1 Message
2 years ago
I’m having the same problem. Also, my front door sensor no longer consistently recognizes opens/closes.
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ewoklake
1 Message
2 years ago
Following this thread, as well. Voice prompts have been cutting off for a few weeks, now.
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spielberg13
1 Message
2 years ago
Same issue here as well. Just voice prompts not finishing
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jsun
2 Messages
2 years ago
Same issue with voice prompts not finishing since upgrading cellular module.
(edited)
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arzhanovdan
4 Messages
2 years ago
Same issue here, for the last couple weeks. Please let us know when it’s fixed!
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