Unable to add cameras to account, prompted to upgrade plans
With the Fast Protect™ Monitoring and Self-Monitoring with Camera Recordings plans, your SimpliSafe account can support up to 10 cameras.
We identified an issue that affects a small number of customers when attempting to add a new or replacement camera that results in a warning that you have reached your maximum, even if you have less than 10 already active.
You may have also been prompted to upgrade your current service plan to increase your maximum number of cameras, even though that is not possible.
We are happy to report that we have identified and RESOLVED this issue on our end. As long as you are within the 10 camera limit, you should now be able to add additional cameras without any trouble. If you continue to experience issues, please let us know in this thread.