3 Messages
New cameras added requiring upgraded plan bug.
In case anyone has the same problem I did, I might be able to save you an hour and a half of troubleshooting on the phone with CS. After adding a 5th and 6th camera to my system I was told by the app that I need a new plan in order to view recordings even though I already have a paid plan with up to 10 cameras. If this happens to you ask CS to remove old cameras from their system. Apparently there is a glitch in the system which doesn't delete old cameras in Simplisafe's servers even though you delete them in the app.
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