‎New cameras added requiring upgraded plan bug. | SimpliSafe Support Home
 

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Saturday, August 12th, 2023 1:24 AM

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New cameras added requiring upgraded plan bug.

In case anyone has the same problem I did, I might be able to save you an hour and a half of troubleshooting on the phone with CS.  After adding a 5th and 6th camera to my system I was told by the app that I need a new plan in order to view recordings even though I already have a paid plan with up to 10 cameras. If this happens to you ask CS to remove old cameras from their system. Apparently there is a glitch in the system which doesn't delete old cameras in Simplisafe's servers even though you delete them in the app. 

This conversation has been merged. Please refer the main conversation:

Unable to add cameras to account, prompted to upgrade plans

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