‎New cameras added requiring upgraded plan bug. | SimpliSafe Support Home
 
joe_31dfe5's profile

Saturday, August 12th, 2023 1:24 AM

Closed

New cameras added requiring upgraded plan bug.

In case anyone has the same problem I did, I might be able to save you an hour and a half of troubleshooting on the phone with CS.  After adding a 5th and 6th camera to my system I was told by the app that I need a new plan in order to view recordings even though I already have a paid plan with up to 10 cameras. If this happens to you ask CS to remove old cameras from their system. Apparently there is a glitch in the system which doesn't delete old cameras in Simplisafe's servers even though you delete them in the app. 

This conversation has been merged. Please refer the main conversation:

Unable to add cameras to account, prompted to upgrade plans

No Responses!
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.