Unable to add 10th Camera to Monitoring Account

Currently, I have 10 cameras installed, which is the max according to the app.  Occasionally, when I've added a new camera or replaced an existing one (which is deleting then adding one), it doesn't record video.  It does show in the SimpliSafe app as one of my cameras, it shows a live feed, etc.  Just no video recording because it's not part of the subscription for some reason. 

Thanks in advance for any suggestions regarding how to make sure the new camera is part of the subscription and recording videoresolve this.

The app is not adding the new camera automatically to the subscription, nor is there anything obvious I can see in the app in terms of manually making sure it's part of the subscription and recording video.

Specifically, today I replaced a camera, and after setup was done, I see the following from Camera Settings:

Notice it says 9 subscribed cameras, though there are 10 total.  I Promise, though I cropped the image.  When I click Upgrade, I see the following which confirms that I have nowhere to go in terms of upgrading my plan:

When I check the new camera in question, I see the following when I click its timeline/history: