‎SimpliSafe App unable to load on some iOS devices | SimpliSafe Support Home
 
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Community Admin

Community Admin

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554 Messages

Monday, April 22nd, 2024 3:42 PM

Resolved

SimpliSafe App unable to load on some iOS devices

We are receiving reports of users being unable to load the SimpliSafe® app on some iOS devices - crashing before even getting to the loading or login screens. You may be able to log into the app on a different iOS device, suggesting that this might be a device-specific issue. The webapp is not affected, and users are still able to arm, disarm, and manage your accounts there.

 

Our engineering team has rolled out a hotfix to resolve this issue. Please head over to your device’s App Store to update to version 2200.9.1 or higher. If you continue to experience similar symptoms as above, please let us know here.

Captain

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6.1K Messages

6 months ago

I don't even own an Apple product, but hat's off to SS for getting a hotfix out this quickly to address this issue. Note, chances of customers finding it here are slim, so how about an email to customers that are effected?

1K Messages

6 months ago

I have a group on Facebook for simplisafe and a few people who have ios phones are posting about this problem and I believe it's an ios issue from what I'm gathering. 

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