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10 Points

Tuesday, September 26th, 2023 3:41 PM

Resolved

SimpliSafe on Apple Watch unresponsive

We have received concerns regarding the SimpliSafe® app installed on Apple Watch not being responsive to commands, e.g. for arming or disarming your alarm system, or snoozing camera notifications.

 

We have determined that the issue is a side effect of how the SimpliSafe® app functions on Apple Watch as a companion app. That means it acts as a remote control for the app on your phone, and it’s the phone app that is really doing the work. Unfortunately, this also means that this functionality is not able to work if your phone is out of range, or if the SimpliSafe® app is not currently active on your phone.


If you are interested, we do have a pending request for a standalone version of the SimpliSafe® app on WatchOS here. For now, since the Apple Watch app is functioning as intended, we’ll consider this particular issue RESOLVED.

2 Messages

7 months ago

I’m unable to snooze motion alerts on the outdoor camera for 30 or 60 minutes by tapping the option on Apple Watch. I still receive constant alerts, which is annoying when I’m doing things like playing with the kids in the backyard.

Note: This comment was created from a merged conversation originally titled Bug: Can’t Snooze Motion Alerts on Apple Watch

Community Admin

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2.4K Messages

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Hi @hogwartsbattle, 

Have you tried uninstalling and reinstalling the SimpliSafe app on your Apple Watch? That should help to resolve this.

10 Messages

I have the same issue. I will try the suggestion and report back. 

10 Messages

I tried the suggestion and it didn’t work. Should I reinstall the iPhone App? I’m on the latest iOS and Simplisafe app. 

Community Admin

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2.4K Messages

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10 Points

@perezpj32​ Do you only notice this issue with your Apple Watch? Or are you unable to snooze your cameras' notifications using your iPhone as well?

10 Messages

Hello, it seems to be only with my Apple Watch. If I snooze from my iPhone, then I don’t get notifications on my watch but the snooze from the watch doesn’t work. 

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