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5.7K Messages
Outdoor Camera Unable to Reconnect, Flashing Blue
Hi folks,
There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams.
Firmware Update 1.18 contains a partial fix for this issue, and should now be rolled out to most users. You can check your camera’s version in the SimpliSafe® app:
- Tap the Cameras tab
- Tap the ⚙ Gear Icon (top right)
- Select your Outdoor Camera
- Scroll down to the bottom of the settings page
If your camera is showing the symptoms above and is ALREADY on firmware 1.18
You may still need to perform a reset to restore functionality:
- Remove the Camera from your system in the SimpliSafe® app:
- Tap the Cameras tab
- Tap the ⚙ Gear Icon (top right)
- Select your Outdoor Camera
- Scroll to the bottom and select X Remove Camera
- Reset the Camera itself:
- Press and hold the Pairing Button on the back of the camera
- Continue holding until the camera chimes (about 30 seconds)
You may see the LED indicator blinking white, indicating that it’s ready to set up.
- Return to the SimpliSafe® app to reinstall the camera:
- Tap the three-bar ☰ Menu icon on the top left
- Select Add Device or Camera
- Tap Let’s Go
- Scroll down and select Wireless Outdoor Cam
- Follow the instructions on the SimpliSafe® app for setup
If your camera is showing the symptoms above and is NOT on firmware 1.18
We will need to perform further troubleshooting, including possibly replacing your camera. Please contact our Support team and we’ll take care of you.
rackuhn4
1 Message
11 months ago
We have all of the Nov end the comer keeps flashing blue.
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jbusche
10 Messages
11 months ago
Yes. I have gone through the camera reset, the base station reset and even purchased another battery thinking that might be the problem. All software is up to date. Nothing else to try.
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pbensing
1 Message
10 months ago
I recharged the battery and i could not connect back to the system. I removed the camera from the system, then tried to reconnect, but the light kept flashing blue.
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tlevitt
2 Messages
10 months ago
Has ther been a resolution for these faulty cameras?
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sunnyfallsrb
4 Messages
10 months ago
I dumped SimpliSafe months ago. Now I just need to figure out how to NOT keep getting notifications every time someone comments on this never ending and never to be resolved problem thread...
SimpliSafe should have immediately refunded everyone's money or sent out replacement cameras WITHOUT wasting everyone's time on a problem they clearly know isn't fixable. Reckon it will take a class action law suit to get any sort of remedy.
(edited)
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tlmcnamara
2 Messages
10 months ago
I am having the same issue. I tried the reboot steps and my camera is still blinking blue. I have t taken the battery out, reseated it numerous times and still no success.
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JN
1 Message
10 months ago
Same problem as everyone else. One camera would not launch live view and was showing "offline." Solar recharged battery at 100%. I tried the 30 second hard reset then deleting the camera and trying to re-install but now the camera will not re-install and I just get a flashing blue light. Called Customer Service and they are sending a replacement camera....hopefully the other camera I have keeps working!
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iphunt22
2 Messages
10 months ago
5 months with no resolution? I’ve been down a camera because of this issue
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neil88e4dd
1 Message
4 months ago
I can't even get the camera to reset with holding the button. It is still blinking blue
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