When does the clock start for the 60 day return guarantee? Purchase date? Ship date? Delivery date?

Davey,

There's a thread over on reddit (link below) where someone says they called in and were told that the return policy is based on date of purchase, not ship date. Since the items they bought are backordered this would mean they might be past the 60 days before they even receive the item and would be stuck with the item.

I checked https://support.simplisafe.com/hc/en-us/articles/360020226051-What-is-SimpliSafe-s-return-policy- and not surprisingly it's pretty vague and doesn't state when that 60 day period begins. I have to believe that the period is based on ship date and not purchase date but I'd like an official clarification.

Also, as always, please update your support documentation. There are so so so many questions that people have that should have readily available answers in your support documentation but don't. I used to think this was just a lack of staffing but I'm beginning to think it's just apathy or worse, intentional? If you need help fixing this, hit me up, I may be willing to do some contract documentation work. :)

https://www.reddit.com/r/simplisafe/comments/qtdmzl/insane_return_policy_on_back_ordered_items/