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jtjordan's profile

Wednesday, February 21st, 2018 9:03 AM

12

More PINs

Hey-love the system. Unbelievably great.
Just need more pins. Have bought fobs to supliment- but really- just get more pins available.
Thanks- great product!

3 Messages

1 year ago

Why is there a limit to custom pins?  I don’t care for speculation or conjecture. I would like SS to answer the question for its members. 

I use SS at 4 of my small businesses. This is a “business-unfriendly” practice. 

Note: This comment was created from a merged conversation originally titled PIN Limitations

Community Admin

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3.4K Messages

Hi @gladestreetllc, 

The system was designed to only support four Custom PINs. We know that some users would like to have more, and that request has been submitted to our dev team. Once we hear back from them, an update will be provided in this thread.

In the meantime, the main workaround here would be to give your employees a Key Fob so they can arm and disarm the system without their own Custom PIN.

2 Messages

Agreed, as a Senior, I have a large immediate family that needs to quickly access my residence. Hopefully this gets addressed quickly. I have need of closer to 12 PINs. This was a primary reason for purchasing SS equipment.

2 Messages

I have a small business and limiting pins to 4 really restricts the number of employees that I want to track regarding access to my place of business. I need at least 8  custom pins. Simplisafe is  not business-friendly and seems to be focused only on the home market despite their advertising.

1 Message

Same here...
I have 2 warehouses and can not track employee access by individual, which is very important. 
Come on @Simplisafe ........    Lets get this update!!!! 😉
We love the system, just need more pins

3 Messages

@emily_s​ 

It’s been long enough. SimpliSafe simply does not want our business. That’s very clear now.

I will move all four of my businesses away from SimpliSafe by the end of the summer.

I will move both of my homes away from SimpliSafe immediately, shutting both down today. 

Goodbye SS. 

1 Message

1 year ago

The SimpliSafe marketing has long touted being able to have PINs for family members, dog walkers, care givers, service people, etc.

The ability to have permanent PINs for each family member is important - parents can confirm when a child or spouse disarms the system with their own PIN - thus, that they have arrived home safely. The ability to add PINs for additional guests or workers without compromising the permanent family PIN numbers is very important.

Please consider updating the array of PINs that can be utilized. (Our prior service, Guardian Alarm, allowed 20 PINs.)

Other than this one issue, SimpliSafe is fantastic!

Thanks!

1 Message

8 months ago

Adding to this request. We are underway with major renovations on our home and have multiple contractors that need regular access - several more than 4. Please advance this enhancement request.

8 months ago

Dear developers, is there any way you could add capability for more custom PINs? My wife and son and I use three of the four currently allowed. This leaves only one, which has to be shared among everyone else who needs access to the house.

But doesn't this make logging kind of pointless? You know, let's say my brother, the cleaning service, the bathroom tile guy who comes and goes, and two drywall guys we used four years ago all share a custom PIN called "Other." How do I tell who disarmed the system at 10:16 AM? The log just says Other.

The only workaround I could think of was to keep changing the shared PIN and then making everyone who uses it memorize a new one. Or does anyone have any suggestions?

Note: This comment was created from a merged conversation originally titled Feature Request: More Custom PINs Please

1 Message

If I had known this when I bought the system, I wouldn't have. I'm still within the 60 day trial and seriously may cancel and return the whole order. It is ridiculous that this has been a request for over 6 years and hasn't been added yet. That shows me exactly what kind of support I'm going to get from SS.... Not impressed.....

1 Message

3 months ago

Agree on needing more PINs and current max of 4 does not work when competitors are enabling 100+ PINs to customize/maintain easily in their apps.  Struggling with why this feature is still so limiting today.

1 Message

2 months ago

Unbelievable that SS has not addressed this issue.  Am I limited to 4 employees? Do we have an update - has SS heard back from their developers yet?

1 Message

2 months ago

I'll throw my hat into the ring as well. This is such an obvious needed feature that it's actually embarrassing the SimpliSafe hasn't updated the 4 PIN maximum over the years.

I use this system with my photography studio and send out temporary codes often. Only having 4 PINs to choose from is very limiting.

Obviously, from all of these messages, SimpliSafe has no intention on making their product better or even responding as to why there is a PIN limit. Oh well.

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