‎longer record time for outdoor camera | SimpliSafe Support Home
 
RHB's profile

7 Messages

Wednesday, May 24th, 2023 3:08 PM

Not In Development

6

longer record time for outdoor camera

I would like to see a longer record time on the outdoor camera. If someone triggers the camera then stays still, the video stops. Then starts up if they move again, sometimes not recording till out of sight.

Community Admin

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5.2K Messages

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80 Points

9 months ago

Hi @RHB ,

This is sort of how the Outdoor Camera is intentionally designed to work. It's set up to keep recording until it no longer senses motion. That way, it saves battery life and bandwidth for when there's actual action in the scene. But it shouldn't be going back into deep sleep immediately, so it can stay ready for more motion events.

If you're seeing lag between recordings, it might help to troubleshoot the wireless connection between your Outdoor Camera and the Base Station, since it's the Base Station that tells the camera when to start recording.

7 Messages

That was a lame explanation.  Update your software so the user can decide whether battery life and band width is more important than getting a much needed extended record time.  If you can’t update your software with this option, what good are simpli safe cameras 

1 Message

@davey_d​ ok I have a good example. My house camera is facing the front of my house. 2 cars pull up and a guy gets outs and walks up to my neighbors car that she's in. He opens her door the camera shuts off. Only to find out the next day he is her ex and he just beat her senselessly in the street. But instead of me having footage to hand over as evidence, I can only show that the guy walked up to the car because the 1 minute mark was up on the record time. Which I thought it would keep recording. But it doesn't. There was plenty of motion so why does it always stop at 1 minutes or 1.05 minutes?

2 Messages

8 months ago

I agree. This camera is terrible. It is located 10 feet from Wi-Fi and only records up to a min but usually 10 seconds. Need to fix that

1 Message

7 months ago

I am really not happy with the Outdoor SimpliCam either.  I have both the Outdoor SimpliCam and the older Ring Spotlight Cam and I was really hoping the Outdoor SimpliCam outperformed the Ring Cam, but for me it doesn't.  The SimpliCam only records for about 10 seconds, then stops and starts again.  I have great Wi-Fi and battery life is not an issue because I have the device hard wired to power.  I have much better recording times with the older Ring Spotlight Cam.  The cameras are just as important as the rest of the system in my opinion so you would at least expect a Home Security company to sell a product as least as good as the competition.  Please update the firmware of the Outdoor Cam to record at least as long as the 1st gen indoor cam.  That device records for about 1 minute and four seconds.  

7 Messages

I'm lucky if I get 1 minute and four seconds. 

Community Admin

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2.4K Messages

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10 Points

@mecca32​ and @honeybadger,

If you are experiencing a lag between your cameras' recordings, or recordings stop and start again when there is still motion, I would recommend using the Connection Check tool in the SimpliSafe mobile app. This tests your camera's connectivity, and provides you with a list of steps to improve your signal strength, if needed. 

To run a connection check:

  1. Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app
  2. Choose the gear icon in the upper right corner
  3. Select your camera
  4. Under “Connection” select “Connection Check”
  5. Tap “Start Connection Check” to find your camera's connection strength

7 Messages

I along with others have the same issue.  Why don’t you folks admit the issue and fix it.  So, every time I get an alert and a short video, I have to do a connection check to confirm what I already know?  Please SimpliSafe, don’t insult us suckers who succomed to your marketing gimmicks.

2 Messages

4 months ago

100% agree with this. Extend the record time. 
Delivery driver pulls up but doesn’t get out right away so recording stops. By the time the camera starts up again in response to his getting out it has missed his exit from the vehicle and his approach to the door. All you get is a recording of his back on his way back to the truck. Useless!

extend the record time - simple solution. 

2 Messages

4 months ago

This looks like it did not make the cut for development. This is a really important feature request. 

1 Message

I agree, seriously starting to rethink my monthly subscription to this system if they can’t listen to the community with such a simple request. We need longer video times or this system is simply not safe to have. Most of the time it catches vehicles approaching then cuts off when the car parks. The camera doesn’t start recording again until the person has basically already approached my home and is walking back to the vehicle. Didn’t sign up for this to get a quick shot of a car and a persons back. Way cheaper systems have this option so the fact that this doesn’t at $190 a camera is ridiculous. 

(edited)

Community Admin

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2.4K Messages

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10 Points

@rr0198The Outdoor Camera was designed to record until it no longer detects motion, but if motion resumes shortly after, there shouldn't be a lag in the time it takes for the camera to begin recording again.

Since you are seeing this lag, it can help to bring the Base Station a little closer to the camera in question, as the Base Station tells the camera when it should begin to record.

7 Messages

@emily_s​ 

Really Emily?  Move my base station closer to the camera?  How do I know when to move the base station in anticipation of the camera activating movement.  And what does that do for the other cameras then?  I would be running around the house like a chicken with my head cut off with the other 4 cameras I have.  Or are you suggesting I get a base station for every camera?  Seriously, that was the absolute most ignorant post I have ever read and an insult to your Simplisafe customers.

7 Messages

@emily_s​  my base station is very close to the camera and for me all my cameras are plugged in and not on battery. I’m not sure why they are not taking us seriously and at least give the user the option of having a longer record time. 

Advocate

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927 Messages

4 months ago

This should be done as my old 8 year old arlos even running on nothing but battery you can choose from 10 seconds to one minute of recording after movement has happened. 

3 Messages

3 months ago

This is essential. I only get up to about 10 seconds of recording before it cuts off and ALWAYS misses the most important part. We need the ability to set a minimum record time of 1 minute. 

2 Messages

3 months ago

It’s really pathetic. You pay so much for a camera and subscription and it records for 20 seconds at best when it sees motion. I’m plugged into power outside. I want longer record times!!!!  

1 Message

2 months ago

I'm considering removing ALL Simplisafe just because of the limited recording time! I need more time and can decide what ratio I want for recording time vs battery time. I bought the electrical connect BECAUSE I need longer recording time!! I'm really sorry I bought this system. 

1 Message

2 months ago

Not allowing us to have longer recording times is not acceptable.  Nest cameras do an excellent job on this and are less money than the $30 plus a month we are spending now with Simplisafe.  This needs to be added or you will see many people going to other cameras or maybe new whole security systems.  Give the customer what they want.  I am not asking for it free, but you have to be competitive with the market out there.

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