The replacement cellular module and the original one that came with your Base Station should at least look similar to each other. The modules should roughly be in an "L" shape and have three small screws that hold it in place inside of your Base Station. We'll want to make sure that you're looking at the correct part of the Base Station before proceeding further. An easy way to make sure that all the proper steps are taking place is to visit
this page in our
Help Center. That page includes pictures to go along with each step as well as a video walking through the entire process.
The new module does look a little different, but it should screw down to the same mounting holes and connect to the same plug.
There are small notches and ribs (keying) on the plug and socket so you can connect it only one way. Sounds like you might just need to rotate/flip the plug to get the correct keying alignment to the socket, then it should go together.
Here is a link to YouTube video that shows changing to the 4G/LTE cell module: https://youtu.be/SD5J9okx-sg
Both mine were just like shown in the video. Is there something different about yours?
New to the Community? Get started by reading our Welcome Post.
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
The replacement cellular module and the original one that came with your Base Station should at least look similar to each other. The modules should roughly be in an "L" shape and have three small screws that hold it in place inside of your Base Station. We'll want to make sure that you're looking at the correct part of the Base Station before proceeding further. An easy way to make sure that all the proper steps are taking place is to visit this page in our Help Center. That page includes pictures to go along with each step as well as a video walking through the entire process.
SimpliSafe Social Team
SimpliSafe Home Security
0
0
whoaru99
1.3K Messages
2 years ago
There are small notches and ribs (keying) on the plug and socket so you can connect it only one way. Sounds like you might just need to rotate/flip the plug to get the correct keying alignment to the socket, then it should go together.
Here is a link to YouTube video that shows changing to the 4G/LTE cell module: https://youtu.be/SD5J9okx-sg
Both mine were just like shown in the video. Is there something different about yours?
0
0