‎Where to change credit card for billing? | SimpliSafe Support Home
 
TheCat's profile

Friday, July 9th, 2021 1:57 PM

Where to change credit card for billing?

I got a message that I need to update my credit card as the old one expired. The message says "Please update your billing information online so that service is not cancelled."

I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account

Where is the link to the billing information?

Official Solution

Community Admin

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5.3K Messages

3 years ago

Hi folks,

Yep, on the webapp, you can find payment options in the Monitoring section.

You can also change payment info through the SimpliSafe app, under Settings > Plan + Billing.

- Johnny M.
SimpliSafe Home Security

Advocate

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113 Messages

3 years ago

I found mine here: https://webapp.simplisafe.com/#/monitoring
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method.  Under that it says "edit", where you can change the payment method.

2 Messages

2 years ago

Well, Simplisafe, that was very intuitive... if I'm looking for the place to change my billing information online, I will know immediately that it's under "Monitoring" - WOW!!!

Community Admin

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5.3K Messages

@waldis​ the reasoning is that you'd want to change the billing for your recurring Monitoring charge. That's why it's under the Monitoring section. The only other time we'd need your payment info is when purchasing equipment, which just prompts you to enter that info at the time of purchase.

I'll forward the suggestion about updating our documentation to make that clearer.

2 Messages

I adhere to the KISS principal and a nice big fat link PAY MY BILL link would have saved me an hour of looking where to PAY MY BILL. 

2 Messages

3 months ago

Why is it so hard to add a new credit card, the old one allows for edit only.

There shd be an option for delete credit card and add credit card.

2 Messages

3 months ago

You would think that a subscription service would make it super easy to give them money. I doubt if they even read these comments.

2 Messages

They must have hired the DEI grads from MIT, Harward or Upenn 

to create and maintain this website.

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