5 Messages
Where to change credit card for billing?
I got a message that I need to update my credit card as the old one expired. The message says "Please update your billing information online so that service is not cancelled."
I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account
Where is the link to the billing information?
I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account
Where is the link to the billing information?
Official Solution
davey_d
Community Admin
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4.8K Messages
2 years ago
Yep, on the webapp, you can find payment options in the Monitoring section.
You can also change payment info through the SimpliSafe app, under Settings > Plan + Billing.
- Johnny M.
SimpliSafe Home Security
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hondaman88
Advocate
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113 Messages
2 years ago
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method. Under that it says "edit", where you can change the payment method.
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waldis
2 Messages
1 year ago
Well, Simplisafe, that was very intuitive... if I'm looking for the place to change my billing information online, I will know immediately that it's under "Monitoring" - WOW!!!
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