7 Messages
Where to change credit card for billing?
I got a message that I need to update my credit card as the old one expired. The message says "Please update your billing information online so that service is not cancelled."
I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account
Where is the link to the billing information?
I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account
Where is the link to the billing information?
Official Solution
davey_d
Community Admin
•
5.6K Messages
3 years ago
Yep, on the webapp, you can find payment options in the Monitoring section.
You can also change payment info through the SimpliSafe app, under Settings > Plan + Billing.
- Johnny M.
SimpliSafe Home Security
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hondaman88
113 Messages
3 years ago
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method. Under that it says "edit", where you can change the payment method.
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waldis
2 Messages
2 years ago
Well, Simplisafe, that was very intuitive... if I'm looking for the place to change my billing information online, I will know immediately that it's under "Monitoring" - WOW!!!
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Narasimha
2 Messages
7 months ago
Why is it so hard to add a new credit card, the old one allows for edit only.
There shd be an option for delete credit card and add credit card.
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dhwilliams1030
2 Messages
7 months ago
You would think that a subscription service would make it super easy to give them money. I doubt if they even read these comments.
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