I found mine here: https://webapp.simplisafe.com/#/monitoring
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method. Under that it says "edit", where you can change the payment method.
Well, Simplisafe, that was very intuitive... if I'm looking for the place to change my billing information online, I will know immediately that it's under "Monitoring" - WOW!!!
@waldis the reasoning is that you'd want to change the billing for your recurring Monitoring charge. That's why it's under the Monitoring section. The only other time we'd need your payment info is when purchasing equipment, which just prompts you to enter that info at the time of purchase.
I'll forward the suggestion about updating our documentation to make that clearer.
Official Solution
davey_d
Community Admin
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4.3K Messages
2 years ago
Yep, on the webapp, you can find payment options in the Monitoring section.
You can also change payment info through the SimpliSafe app, under Settings > Plan + Billing.
- Johnny M.
SimpliSafe Home Security
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hondaman88
Advocate
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113 Messages
2 years ago
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method. Under that it says "edit", where you can change the payment method.
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waldis
2 Messages
7 months ago
Well, Simplisafe, that was very intuitive... if I'm looking for the place to change my billing information online, I will know immediately that it's under "Monitoring" - WOW!!!
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