41 Messages
System Armed in Home Mode on its own
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Has anyone experiencing this issue? My system arming itself to home daily at 8:42
this has happened even when my system was already armed to away
41 Messages
Has anyone experiencing this issue? My system arming itself to home daily at 8:42
this has happened even when my system was already armed to away
baeddyp
3 Messages
6 months ago
Same issue. I was using my phone,not on the ss app. Got a push notification and the base station announced it was armed.
i opened the app and it was on home mode
i did notice that one of the door entry sensors was offline and I wouldn’t reconnect. I deleted the sensor but it would not add back to my devices.
a few weeks ago I was at work and my wife went into the house and the alarms went crazy. Neither of us armed the app. And it happened when we were both out of the house. I assumed it was a 1 time glitch like the other posts. But reading the other comments it feels systemic
what is going on w SS? I’d like to know why it’s doing this.
3
bhdsjc
1 Message
5 months ago
Yes. Happened to us yesterday. We were out of the house, system off. Key fob and Base Station inside home. Got notification system armed self in Home Mode. We were able to disarm remote.
Our user history clearly shows this was not a remote arm, but came from system. We only have a dog, with no ability to do this.
Once, about a year ago. System disarmed itself while we were out of state. Will observe and report back.
2
0
l_blair
2 Messages
2 months ago
Had this issue happen today. Was anything found out about a possible bug in the software? I am concerned someone has access to my SimpliSafe system and can control the alarm.
Our system armed at 7:44am. My wife and I are the only ones with the app (no fob) and we didn't do it. Alarm then went off because we were near a motion detector , and it disarmed at 7:45am (not us either). We called tech support, they said to change the password but didn't offer much else as to how this could happen and investigation. Is this a safety risk?
1
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