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folivertx

41 Messages

Sunday, March 20th, 2022 3:43 PM

System Armed in Home Mode on its own

Has anyone experiencing this issue? My system arming itself to home daily at 8:42

this has happened even when my system was already armed to away 

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Updated 

5 months ago

2.3K

18

baeddyp

3 Messages

9 months ago

Same issue. I was using my phone,not on the ss app. Got a push notification and the base station announced it was armed. 

i opened the app and it was on home mode

i did notice that one of the door entry sensors was offline and I wouldn’t reconnect. I deleted the sensor but it would not add back to my devices. 

a few weeks ago I was at work and my wife went into the house and the alarms went crazy. Neither of us armed the app. And it happened when we were both out of the house. I assumed it was a 1 time glitch like the other posts. But reading the other comments it feels systemic 

what is going on w SS? I’d like to know why it’s doing this. 

3

emily_s

Community Admin

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3.4K Messages

@baeddyp​ So this isn't an issue where the system is re-accouncing its current armed state, but rather the system was previously disarmed and then got armed into Home Mode without your input?

This is something we would want to submit for further investigation, but first, do you have any arming schedules on your account that may be doing this?

You can check for arming schedules in the SimpliSafe mobile app by taking these steps:

  1. Open the SimpliSafe Mobile App on your phone or tablet

  2. Choose My System from the bottom navigation bar

    1. On iOS: Choose Automations, and then Scheduled Arming

    2. On Android: Choose Scheduled Arming

If you do not have any arming schedules set up, please let me know.

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9 months ago

0

baeddyp

3 Messages

@emily_s as far as i know, there was no intentional action. i know this bc we actually havent armed the system for over a year. 

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8 months ago

0

emily_s

Community Admin

 • 

3.4K Messages

@baeddyp​ Understood, thank you for this update! I've forwarded your case to our engineering team for further investigation. Someone will reach out soon to take a deeper look into your system.

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8 months ago

0

bhdsjc

1 Message

8 months ago

Yes. Happened to us yesterday. We were out of the house, system off. Key fob and Base Station inside home. Got notification system armed self in Home Mode. We were able to disarm remote.

Our user history clearly shows this was not a remote arm, but came from system. We only have a dog, with no ability to do this.

Once, about a year ago. System disarmed itself while we were out of state. Will observe and report back. 

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baeddyp

3 Messages

@bhdsjc how do you KNOW the dog doesnt have the ability to arm? dogs are pretty smart and can be sneaky

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8 months ago

0

emily_s

Community Admin

 • 

3.4K Messages

@bhdsjc​ Thank you for reporting this. I've forwarded your case details to our engineering team to look into - a member of the team will reach out to you soon to troubleshoot your system.

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8 months ago

0

l_blair

2 Messages

5 months ago

Had this issue happen today. Was anything found out about a possible bug in the software? I am concerned someone has access to my SimpliSafe system and can control the alarm.

Our system armed at 7:44am. My wife and I are the only ones with the app (no fob) and we didn't do it. Alarm then went off because we were near a motion detector , and it disarmed at 7:45am (not us either). We called tech support, they said to change the password but didn't offer much else as to how this could happen and investigation. Is this a safety risk?

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emily_s

Community Admin

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3.4K Messages

@l_blair​ Just so I have this right - your system was previously disarmed, but then at 7:44 it was armed, and 7:45 it was disarmed again? 

Do you have any arming schedules set up? If so, that could explain this. You can check any arming schedules you may have in the SimpliSafe mobile app by navigating to My System > Automations > Scheduled Arming. From there you can view, edit, or delete any arming schedules you may have. 

But if you don't have any arming schedules set up, that would be something we want to look into deeper. In that case, please let me know so I can get you in touch with our specialist team.

To secure all SimpliSafe accounts, we require additional account verification upon logging into any account using a new device, or renewing your login on a device you have used before. So even if someone knew your account's credentials, they wouldn't be able to log in and access your account without you knowing.

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5 months ago

0

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