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Wednesday, October 25th, 2023 3:18 PM

SimpliSafe App without Monthly Plan

We just recently installed our SimpliSafe system. We want to use our SimpliSafe system without any monthly plan. I keep reading online, on Youtube, on Amazon reviews and on this SS Community Forum that much of the functionality of the app would be disabled if we do not sign up for any monthly plan. Many responses on this subject I saw online were from at least six months or years ago. Have SimpliSafe changed its "app without subscriptions policy" since?  I hear that Ring and Nest Alarm allow you full use of their app even without signing up for their monthly plan. Can we still use the app on our cellphone to arm and disarm the alarm if we don’t sign up for any SimpliSafe monthly plan? Will someone please give me the latest update on this? Thanks.   John  

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Community Admin

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3.4K Messages

1 year ago

Hi @johntipo, 

There are some app features that are only available with a paid monitoring plan - like Secret Alerts and Scheduled Arming. Without a paid monitoring plan, you’ll still be able to remotely arm and disarm your system through the app, view a live video feed of your cameras, snooze camera notifications, and receive push notifications when there is an alarm or an error with your system.

You can learn more about the features of all of our monitoring plans in this Help Center article.

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I just called into customer service to cancel our monthly plan and was told we would only be able to use the physical pieces of the system and that the app would be disabled.  I said, “So the cameras won’t work?” And he said, “They will work, you just won’t be able to use them.” 
I asked the question multiple times in different ways to be sure I was getting it right and he repeatedly said I wouldn’t be able to use those features like live feed w/o the $10 month self-monitoring plan. 

Community Admin

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3.4K Messages

@dbeigs​ I'm afraid you were given incorrect information. With our free Basic App Control plan you will still be able to access and control your system through the app. Your cameras will not be able to save any recordings, but you will still be notified when they detect motion and can watch a livestream through them.

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@emily_s​ if I only get alarms (no cameras) and do the free plan, can I still get notifications through the if an alarm is triggered if I do not pay for a monthly subscription? 

45 Messages

@emily_s​ 

Emily, what about if you have the free plan (zero monthly payment) and a regular entry sensor alarm is triggered (forget cameras for now).  Do I get PUSH and email notifications that an alarm was triggered?   

Community Admin

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3.4K Messages

@Pack​ You will receive push notifications whenever an alarm is triggered, but email notifications are not available with the free, Basic App Control plan.

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8 months ago

I have a similar question. I was under the impression that I could use the app without the monitoring system monthly plan… I thought I could still arm and disarm my home. I went to the app to arm it tonight, and every single sensor is gone from the app. I had around 15 of them, and it seems Simplisafe has erased them all after “cancelling” my plan?? In this case, how can I use the app? 

Community Admin

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3.4K Messages

@jessicaca44​ You can access your system through the SimpliSafe mobile app without being subscribed to a paid monitoring plan. 

When you log into the app, is there a home icon on the top right corner? If so, tap that icon and you should be able to pull up your system. But if there is not, please contact our Support team for further assistance.

2 Messages

8 months ago

If I only get alarms (no cameras) and choose the free plan, can I still get push notifications from the app if an alarm is triggered if I do not pay a monthly fee? 

Community Admin

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3.4K Messages

@charismamesserIf you are subscribed to our free Basic App Control plan, you will still get push notifications from the SimpliSafe app if an alarm is triggered. 

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Had basic plan decided did not need since I don’t have camera, cancelled and they removed my whole system, no longer exists was told yes if you remove a paid plan you need to reinstall you system and all components - brand new system set up is now required and all the configuration!

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@emily_s

Does the Basic App Control plan work well with the Original SimpliSafe system?

Thank you.

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2 Messages

3 months ago

Can we get push notifications when the system is armed and disarmed with out the plan? How do we set that up if available?

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