SimpliSafe App without Monthly Plan

I just called into customer service to cancel our monthly plan and was told we would only be able to use the physical pieces of the system and that the app would be disabled.  I said, “So the cameras won’t work?” And he said, “They will work, you just won’t be able to use them.” 
I asked the question multiple times in different ways to be sure I was getting it right and he repeatedly said I wouldn’t be able to use those features like live feed w/o the $10 month self-monitoring plan. 

@dbeigs​ I'm afraid you were given incorrect information. With our free Basic App Control plan you will still be able to access and control your system through the app. Your cameras will not be able to save any recordings, but you will still be notified when they detect motion and can watch a livestream through them.

@emily_s​ if I only get alarms (no cameras) and do the free plan, can I still get notifications through the if an alarm is triggered if I do not pay for a monthly subscription? 

@emily_s​ 

Emily, what about if you have the free plan (zero monthly payment) and a regular entry sensor alarm is triggered (forget cameras for now).  Do I get PUSH and email notifications that an alarm was triggered?   

@Pack​ You will receive push notifications whenever an alarm is triggered, but email notifications are not available with the free, Basic App Control plan.

@jessicaca44​ You can access your system through the SimpliSafe mobile app without being subscribed to a paid monitoring plan. 

When you log into the app, is there a home icon on the top right corner? If so, tap that icon and you should be able to pull up your system. But if there is not, please contact our Support team for further assistance.

@charismamesser​ If you are subscribed to our free Basic App Control plan, you will still get push notifications from the SimpliSafe app if an alarm is triggered. 

Had basic plan decided did not need since I don’t have camera, cancelled and they removed my whole system, no longer exists was told yes if you remove a paid plan you need to reinstall you system and all components - brand new system set up is now required and all the configuration!

@emily_s​

Does the Basic App Control plan work well with the Original SimpliSafe system?

Thank you.