Silent False Alarm
I had a silent false alarm tonight, 8/10/22. The police showed up totally unexpectedly because SimpliSafe dispatched them without calling us first which is the correct action with a silent alarm. But we didn't do anything to trigger it. The only devices we have set to generate a silent alarm are our panic button fobs. Neither of us were anywhere near the panic buttons.
Furthermore, there's nothing in our timeline that recorded a silent alarm. My wife and I talked to the police, verified our identities, then I called the SimpliSafe monitoring number. They recorded the false alarm and transferred me to customer care. The customer care person ran diagnostics on our system and didn't find a problem. He also didn't see anything in our timeline other than the normal camera motions which don't trigger anything other than starting a recording.
The customer care rep told me to check for an update on the keypad. I did, there was an update available, and I installed it. But nothing actually explains what caused SimpliSafe to dispatch the police since there's no record of the silent alarm trigger event in our timeline.
Now I don't know whether or not I can trust our SimpliSafe system. It's very frustrating and unnerving, especially because there's no way for me to know if my system really did generate the silent alarm. I mean, it could have been a hardware, software, or firmware bug, but since there's no record of the trigger, and I guess nothing in our local system's diagnostic logs, it could just as easily, and more plausibly have been a bored SimpliSafe employee, or a hacker looking for lulz.
I also think the app should generate a notification on our phones when new system updates are available. SimpliSafe should have their developers add notifications and/or push alerts and/or SMS alerts about new system updates to the app.