Panic Button question
@davey_d I found this thread when attempting to get an explanation from SimpliSafe as to a recent handling of a panic button on my account.
In the past -- a few years ago -- a panic button would result in a push notification to the app, an email to anyone who was signed up for those alerts, an SMS to anyone who was signed up for those alerts, and an entry on the timeline.
SimpliSafe has apparently changed all this behavior and at least for us, it's a really bad change. I'm also getting incoherent responses from SimpliSafe support -- some representatives on the phone have indicated we should have gotten these alerts, others have said otherwise.
We actually very intentionally listed folks on alerts who are unlikely to be at the location in question -- so that they'd get alerts if there was a panic button pressed -- and personally I think it's highly unlikely, to the point of absurd, that a criminal would be asking someone to log into an app and show them something on a timeline -- versus a false alarm panic button which is a routine sort of thing.
I am pretty baffled to be honest as to why SimpliSafe would make these changes without communicating to the existing account base.
I also haven't gotten any good answers from SimpliSafe as to how to proceed in a way that will work for us. One individual in support suggested changing to an audible alarm for panic buttons, but that's very likely to get someone shot.
Finally, at least in our jurisdiction, it's illegal for an alarm monitoring company to call 911 without making at least two calls to two different numbers first -- so the COPS monitoring people broke the law recently, we may be fined many hundreds of dollars, and if the policy at SimpliSafe doesn't change, they might be barred from doing business in our city.
I'm really frustrated and unhappy.