I added a new credit card a week ago and they charged the old card today. How do we remove old credit cards? I selected the new card, but the charge continued to the old card.
After adding a new payment card to your account you'll need to make sure that that card is selected for each system that you would like to use it on (assuming you have more than one). That being said, if you would like to remove an old form of payment from your account, you can call up our Support Team at
1-800-548-9508 and they'd be happy to help!
@simplisafe_admin Nobody should have to call to remove a credit card from their own account. You guys offer two factor authentication to ensure it is the user intended. I can monitor and control my whole system from my account. I can add a credit card. I can change billing/service options. All without having to call you, which nobody wants to do in this day and age. Please inform the Simplisafe powers that be that its customers want to have the ability to delete credit card data from your site/database.
Is this the year 2000? Because I thought it was 2022? Fix your website to allow full control of payment methods. I work nights, so this is not convenient.
@kwhudson sorry for the inconvenience. We do need you on the phone to verify your Safe Word passcode, to make changes to your account. But it's a simple task that shouldn't need more than just a couple of minutes once we get that verification, and our Support team is available at 800-548-9508 from 8am to midnight ET (5am to 9pm Pacific) 7 days a week.
@davey_d This is one of the worst customer service responses ever. I can add a credit card to my account and I can update a credit card from my account. Why can I not delete a credit card? If I can log in through two factor authentication to my account, it is me. Allow me as the customer to delete MY credit card information from your database. Seems an easy fix that you guys should already have in place.
Shouldn't have to call for this. It's an inconvenience. Most all apps and services allow you to remove a cc from your payment methods easily in-app. Why would SS even want to have call center reps deal with such minute things that should be handled on the user end in the app? Sheeesh!
captain11
Captain
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5.1K Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
After adding a new payment card to your account you'll need to make sure that that card is selected for each system that you would like to use it on (assuming you have more than one). That being said, if you would like to remove an old form of payment from your account, you can call up our Support Team at 1-800-548-9508 and they'd be happy to help!
SimpliSafe Social Team
SimpliSafe Home Security
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kwhudson
1 Message
6 months ago
Is this the year 2000? Because I thought it was 2022? Fix your website to allow full control of payment methods. I work nights, so this is not convenient.
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MsTara
2 Messages
16 days ago
Shouldn't have to call for this. It's an inconvenience. Most all apps and services allow you to remove a cc from your payment methods easily in-app. Why would SS even want to have call center reps deal with such minute things that should be handled on the user end in the app? Sheeesh!
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noahphex
1 Message
14 days ago
This is absurd. You need to fix this.
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