Ability to Delete Old Credit Card Info

That is ridiculous

It is ridiculous. You should be allowed to remove the card. Seriously considering canceling my service.

@munkofchip28​ you are right. Our system just isn't able to support it right now, but our dev team is working on it. We'll keep you updated in this thread when it is available.

In the meantime, our Support team (via phone or live chat) is able to make the change for you.

The original customer question is from 2020. If Simplisafe still doesn't have the technology to update this small change, I question the effectiveness of their monitoring systems. 

Is this the year 2000?  Because I thought it was 2022?  Fix your website to allow full control of payment methods.  I work nights, so this is not convenient.

@kwhudson​ sorry for the inconvenience. We do need you on the phone to verify your Safe Word passcode, to make changes to your account. But it's a simple task that shouldn't need more than just a couple of minutes once we get that verification, and our Support team is available at 800-548-9508 from 8am to midnight ET (5am to 9pm Pacific) 7 days a week.

@davey_d This is one of the worst customer service responses ever. I can add a credit card to my account and I can update a credit card from my account. Why can I not delete a credit card? If I can log in through two factor authentication to my account, it is me. Allow me as the customer to delete MY credit card information from your database. Seems an easy fix that you guys should already have in place.

Hi @rkcrum ,

Our Support team at 800-548-9508 can take care of updating your account for you - and removing any old info.

@davey_d​ Why not just give users the ability to delete their own credit card info? You might want to look into GDPR and CCPA laws as you may be in violation for lacking this feature.

Agreed geoffliu, I just spent 20 minutes on the phone unnecessarily. Very frustrating!

I also agree with geoffliu

Yes, we should be able to delete our own credit card information without wasting both ours and a customer support rep's time on the phone.

I called into the support phone number and they told me that the credit card information cannot be removed.  So, we can't delete credit card information AND we cannot call to have it deleted.  This is ridiculous.  Please remedy this problem.

Apparently not - I just came here to find out. Absurd. I got an email saying my CC is expiring, then I look at the account and I see that the new CC is already there and is already the default, but there's no way to delete the old one. 

Hi @juliecraig777​ and @pbienick, 

If you contact our Support team, they will be able to delete an old credit card from your account. 

I just called and had a wonderful, helpful Support Team member delete mine. So it can be done. Thanks folks.

I did this via Chat (lower right hand corner of desktop monitor) while I was on a conference call. Two minutes, boom, done. 

@JDWR​ thanks for the feedback. That second piece is definitely in line with the request we have in this thread - that you should just be able to delete the info on your own, with secure confirmation of some sort. That request has already been forwarded to our product dev team. And while we don't have info yet on if/when this feature will be rolled out, I have made it very clear to them that it is one of the most highly requested.

But concerning the first part, you're very right. We should be doing more to indicate that currently a call is required to remove old credit card info. That's a different request and I'll make sure our teams hear about it too.

Is the following correct? I just called to have my credit card info (which you captured from my system purchase) removed as I am only using basic service ($0). I was told that you (I) still have to have a card on file, and that the only way to remove it is to provide an alternative card (to be on file) or delete my account, which then eliminates use of the app. As someone who detests having cards on file anywhere, i requested escalation. The support individual refused to forward me to a manager for me to further discuss. I had a lot of hope for Simplisafe, but so far I'm a bit disappointed...

@hola​ at this time, the ability to delete old credit card info from your account is not available, but is in development. We'll keep you updated in this thread when the feature is released.

In the meantime, you can contact our Support team, and after confirming your identity, we can make the change to your account for you.