728 Messages
Questions About New Plan Pricing, Features, Etc.
I was just made aware of this link which details new SimpliSafe plan names, pricing and what appears to be changes in functionality:
There's also additional information at the link below but you have to click a few times to get to see all of the plans:
https://simplisafe.com/features-alarm-monitoring#monitoring-plan-comparison
I was going to ask a bunch of questions but then I realized I'm tired of doing your legwork for you, SimpliSafe. Please provide a list of all of the changes for all of the tiers. (A changelog, if you will.) It's ridiculous that the article has been live for 4 days and I haven't seen a single email, blog post, etc. about it.
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @worthing,
Our Standard Monitoring and Self-Monitoring plans have not changed in name, price, or functionality, but our Interactive Monitoring plan has been renamed to Fast Protect™. The Fast Protect™ monitoring plan has all the same features of Interactive Monitoring, but it also includes 24/7 live guard protection for the new Smart Alarm Wireless Indoor Security Camera.
For new customers, Fast Protect™ is now $29.99 a month, but customers who subscribed to our Interactive Monitoring plan prior to this change will not be charged that new price at this time.
(edited)
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worthing
728 Messages
1 year ago
In January of 2022 the price for the interactive plan jumped $3 without, as I recall, a single new feature. (Unlike the other plans which did gain functionality.) Now it's June 2023 and the price is jumping another $2 a month and only adding one feature that also requires customers to spend at least $139.99 for one of the new Smart Alarm Wireless Indoor Security Camera. I have questions. :)
First, why can't the live guard protection work with existing cameras that you all sell so people interested in that functionality don't have to spend additional money? Is it a technical issue or a fiscal issue? Also is there any chance that functionality will become available for any other cameras in the future?
Second, the price for Fast Protect customers has gone up $5 in roughly 18 months which is an increase of about 20% in total over what we were paying before the price hike in January of 2022. That seems like a lot for only adding one single feature for the tier. Can we (Fast Protect customers specifically) expect any other love in terms of new or improved functionality anytime soon?
Finally, why did you all decide to charge everyone in the Fast Protect tier for a service they may or may not use? Is there any chance at all that we might see some level of a la carte so we don't have to pay for stuff we don't want? Especially since Fast Protect customers are already paying almost 2x what the tier beneath them pays and more than 2x what the bottom tier pays.
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djdanno
7 Messages
1 year ago
The name of the plan has changed to Fast Protect, so +$3 that's really quite funny... at my expense. If you're looking into SS, look elsewhere.
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Ffrank
3 Messages
1 year ago
Another price increase. No grandfathering, price lock, customer loyalty, nothing. After getting the 2023 price increase email I started shopping again. A year of basic monitoring, paid in advance for R_ng costs 16.65% less per month than does SimpliSafe. Being loyal gets you nothing but a thinner wallet. Leave.
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