Questions About New Plan Pricing, Features, Etc.

@worthing​ 24/7 live guard protection is only available with the Smart Alarm Wireless Indoor Security Camera right now as it is currently the only camera that allows for that setting. It is purely technical, not fiscal. Right now, we do not have any news about 24/7 live guard protection becoming available for our other camera models, but if that ever changes we will let our customers know.

We are continuously adding features to our monitoring plans to ensure our customers receive top of the line protection and innovation. Outside of 24/7 live guard protection, we also rolled out the new Snooze Notifications, Arming Reminders, and Scheduled Arming features to our Fast Protect™ users within the year. That progress is not stopping! We are continuing to invest in providing our customers with the best home security, and we're excited to introduce more products and features.

We don’t have a roadmap for an à la carte system for our monitoring plans. We understand that many of our Interactive Monitoring customers are satisfied with their current services; that’s why we have made the decision to keep the monthly cost of Fast Protect, even with its added benefits, the same for our current Interactive Monitoring customers ($27.99/month) at this time. Billing changes will never take effect without customers being contacted by email first.

Customers who are new to SimpliSafe or new to Fast Protect will be billed at our new Fast Protect price of $29.99/month. As a home security company dedicated to our mission of making every home secure, we must continue to invest in and introduce new products, features, and professional monitoring functionality that provide the best experience and keep our customers as safe as possible. We remain committed to doing so at an affordable price point.

Thanks for the detailed and quick response. I do have a follow up question though. Can you give more detail about the technical limitations that prevent other cameras from working with 24/7 Live Guard? You have multiple cameras that offer interactive audio and by definition all of your cameras allow someone to remotely view footage. What does the new camera have that say, the Outdoor Camera doesn't? Or is this a software issue and not a hardware issue?

Hi @worthing ,

Everything that we do is about making our customers and their homes safer than ever, and that includes making sure that every new product and feature that we introduce delivers enhanced protection.

For the launch of 24/7 live guard protection, we really wanted to prioritize and nail down an indoor camera that could best support our shift from just detecting intrusion, to agent intervention in real time. The existing SimpliCam indoor camera does have features that help turn detection into action, for example being able to send secure recordings to professional monitoring agents during an alarm (for those who opt-in to Video Verification). But we needed to build the Smart Alarm Indoor Camera to enable further innovations like secure livestreaming to agents, superior audio quality, and intelligent motion detection, that are vital for making 24/7 live guard protection a success.

In terms of further innovations, the Smart Alarm Indoor Camera is just the beginning, and we are continuously evaluating how we can provide meaningfully better whole home security and protection. Stay tuned right here on the Community for more news in the future.