‎Outdoor Camera not launching live view | Page 2 | SimpliSafe Support Home
 
HughM's profile

Tuesday, March 21st, 2023 10:51 PM

Outdoor Camera not launching live view

​My outdoor camera has stopped providing a live view. It says waking up, then connecting and then it just gets stuck on the launching live view message before telling me it is not connected to the network. It is connected to wi-Fi I’ve reinstalled it and reset it but still no live view. It detects movement and records correctly though!? It’s only been installed 3 days! Looking good for the future! 🙄 any ideas anyone? ​
​thanks!​

1 Message

6 months ago

I was having same issue. Removed camera from app and then from base station. 

then I could only add it from the base station and had to finish setup from app. Very annoying but seems to be working now. 

2 Messages

6 months ago

The problem is annoying.  Plus : what if I am traveling (that's when I need those Cameras the most) , how am I expected to do this easy plug unplug! The software should restart if it is not responding! 

1 Message

5 months ago

Same issue. It’s not like I can easily get to the camera to re-pair it since I’d have to climb up a ladder again every time. Simplisafe really needs to fix these connection issues with cameras. It’s quite frustrating. 

Community Admin

 • 

5.3K Messages

5 months ago

Hi folks,

For the Outdoor Camera, there are two major connections that can greatly impact the time to livestream (TTLS). The camera sends and receives data through WiFi, but it's woken upon and activated from the Base Station (which uses local RF, and not WiFi).

For both wireless connections though, it helps to consider what's in between. WiFi has a recommended range of about 150ft, and similarly, the Base Station can communicate with components up to 500ft over open air. But both can be severely impacted by walls or other dense physical objects (especially metal) getting in the way. So it might help to move either the camera or your Base Station and WiFi router (or consider WiFi extenders) to improve performance.

Of course, our dev team is still hard at work on improving performance from the firmware side. We've made some progress, but the effort is ongoing. We'll keep you updated!

4 Messages

5 months ago

With all these streaming and connection issues, I just let the battery run out and put the camera in a drawer. After seeing some of these comments about firmware updates and using cellular vs wifi, I decided to see if anything improved. Well now, after charging up TWO batteries, the outdoor camera does nothing but flash a red light. I tried both batteries and when I connect the batteries to a charger there are three white dots. According to help FAQ, flashing red means low battery? I tried connecting the USB cable to the camera while a freshly charged battery is installed as well and there’s still nothing but flashing red. I’ve tried holding down the pairing button, uninstalling from the app (can’t reconnect it because the camera won’t do anything), made sure keypad/base firmware are up to date….I’m so done with this system. Is there a place to send my components so they don’t have to go to a landfill?

Community Admin

 • 

5.3K Messages

@B_bryce​ flashing red very slow means that the battery is low.

But flashing more rapidly means that the camera is not able to connect to WiFi. So it sounds like you're not having a battery issue, but a WiFi issue.

Though you mention that you've already tried a hard reset by holding down the pairing button. Do you wait around 30 seconds, or until you hear the camera ding? That would indicate that it's been successfully reset, and can be set up through the SimpliSafe app again.

13 Messages

4 months ago

Since my Outdoor Cameras were updated to 1.20, the "Watch Live" feature in the web app has been unreliable for the cameras in Performance Mode.

When I click on "Watch Live" on the web page, the status bar says "Contacting Camera", "Streaming", and "Live", but then the video window just shows a gray rectangle with "Watch Live" in the middle, instead of the live video feed. Sometimes it works, but it usually takes a few tries.

"Watch Live" consistently works correctly with my camera that isn't in Performance Mode, which leads me to think that it might be a timing issue -- maybe the Performance Mode cameras are responding too quickly for the web app?

The problem occurs on both Chrome and Edge browsers in Windows 10. I have no problem viewing the live video in the Android app.

Community Admin

 • 

2.7K Messages

@JoeRollerfan​ This is the first time I'm hearing of something like this. Since you're only experiencing this issue while using the web app, I would try clearing any cookies on your browser to see if that helps.

13 Messages

@emily_s​ I've tried that, it doesn't help. You aren't able to repro this problem using cameras in Performance Mode?

3 Messages

@JoeRollerfan​ 

Hi Joe, could explain Performance Mode?

13 Messages

@jdshatswell ​ Performance Mode is a new feature of the Outdoor Camera introduced in firmware version 1.20. More info here:

https://support.simplisafe.com/conversations/announcements/outdoor-camera-gets-even-better-with-performance-mode/6579cd8519f03b1e47ebd9ff

(edited)

New to the Community? Get started by reading our Welcome Post.