Using Your System
Account & Billing
Tuesday, June 15th, 2021 4:42 PM
5 months ago
Basically, when it comes down to it, you can't cancel your service. You will be told it's cancelled, but Simpliafe won't actually cancel it in the hope that you don't notice and they can continue to steal your money. It seems to be a policy at SimpliSafe and a corrupt way to make some extra money.
I cancelled my plan in Sept of last year, and then in December I noticed I was still being charged every month. I had to call to get the refunds, and was told the issue was resolved. However, I had to call again in January because they were still charging me.
This time I was told that my plan was automatically re-activeated because I accessed a camera. You read that correctly. This is a direct quote from an email from a SimpliSafe representative: "...you manually reactivate the simplisafe plan for 9.99 that includes the camera information." He literally told me I can not even access a simplisafe camera whatsoever without paying at least $9.99 per month. Needless to say, the contradicts all SimpliSafe advertising.
In the process of all of this and after dozens of phone calls and emails, I was finally assured that my plan was indeed cancelled and that I would still have access to the live feeds from my cameras. I cancelled my credit card just in case, and I'm glad I did. They continued to try to charge me.
Which brings us to today, where I received a nasty message from SimpliSafe stating that my monitoring plan account was past due and I needed to pay immediately. There is no active plan, because my alarm triggers all the time and I don't get camera recordings.
As it stands, I submitted complaints to the BBB, FTC, and Attorney General. We'll see if anything works or if they get to continue being a corrupt company.
I'm very sorry to hear about this - you should be able to access a livestream of your cameras without a paid monitoring plan. I've escalated your case to our Support team, a Senior Specialist will contact you soon to make this right.
Please know that we ask users to not spam the Community in our community guidelines. If you continue to violate these guidelines, it will result in being banned.