3 Messages
Difficult cancellation process
I’m going through most difficult cancellation process. I will NEVER recommend or do business with this company
3 Messages
I’m going through most difficult cancellation process. I will NEVER recommend or do business with this company
cieloazulpr
3 Messages
10 months ago
I'm adding myself to this list as I'm facing the same problem. Pretty disappointed of the quality or lack thereof of this support process. Simply Safe purposedly makes it hard to cancel and although within business reason (as we know this happens) their practices are unethical. I was redirected to a ceo. email address that does not exist as a point of escalation because support agent stated that they can't cancel my account as I wasn't able to provide them a serial number from the device. I explain that the device no longer exist (it was stolen) hence I don't have physical access to the camera nor the hub anymore.
I will not be doing business with SimplySafe any longer and will make sure to commit a good amount of time as an advocate for the opposite while making sure other's don't fall for this practice. The alternative is to file a claim with the CC company and state the fact that I no longer authorize this charge. Running a company like this in 2023 sounds very desperate... we have options. This is unacceptable.
5
nmse2014
1 Message
7 months ago
I emailed ecallations to reset safe word. How long is it supposed to take?
2
0