‎Cancelling Service | SimpliSafe Support Home
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jaytoro7

1 Message

Thursday, April 16th, 2020 11:11 PM

Cancelling Service

I have now called four times and have been treated with no professionalism or urgency. I have spoken to Glenda & Kyle in your customer service department who have attempted to transfer me to loyalty which seems to be impossible to reach. I have been placed on apparent holds after 15 minutes of waits where the music stops and the line stays active but no agent.

The lack of customer assistance is not appreciated and as a long time customer I am appalled at the difficulties. I

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14 days ago

2.1K

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captain11

Captain

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6K Messages

4 years ago

@jaytoro7 what issues are you having? Many in the forums can possibly assist.

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undeleted

1.2K Messages

4 years ago

Based on someone elses post the call center employees may be working from home.  The phone switching system likely wasn't built with pandemics in mind.  As Captain said, you may get better help here anyways if you are interested in trying.

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maxwbrad

1 Message

4 years ago

I too am having the same issue...no response from the loyalty department for over a week.

Will be canceling my service/account

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captain11

Captain

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6K Messages

4 years ago

I called customer support today to order a refurb simplicam for 19.99. Phone was answered in less than 30 seconds. I did confirm with the rep she was working from home, could have been on Mars as far as I cared, service was great!!

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parravsimon

1 Message

4 years ago

I cant reach any of these people. Time to cancel this trash service

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captain11

Captain

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6K Messages

4 years ago

@ parrav.simon  what is your issue? Possibly someone here in the forums can assist?

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lauraburrealtor

1 Message

10 months ago

Cancel subscription. Laura Bur

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emily_s

Community Admin

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3.1K Messages

@lauraburrealtor​ If you would like to cancel your monitoring plan, you can call our Support team at 1-888-910-1215 and they will be able to assist you.

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10 months ago

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drwvegas

1 Message

14 days ago

I have been experiencing the exact same thing.  The worst part is this has been going on for months for a home that we no longer own!

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captain11

Captain

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6K Messages

@drwvegas​ Can you provide more specifics? Did you call, give your name and safe word and say cancel? You are on a recorded line, ask the agent to confirm what you said, after that say thank you and bail at any time, you should be good to go.

(edited)

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14 days ago

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emily_s

Community Admin

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3.1K Messages

@drwvegas​ Yes, could you please let me know a little more about your experience? Once you call our Support team they will ask you to verbally confirm your Safe Word, but after that process is complete they can go ahead with the cancellation process. 

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14 days ago

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