‎Cancelling Service | SimpliSafe Support Home
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jaytoro7

1 Message

Cancelling Service

I have now called four times and have been treated with no professionalism or urgency. I have spoken to Glenda & Kyle in your customer service department who have attempted to transfer me to loyalty which seems to be impossible to reach. I have been placed on apparent holds after 15 minutes of waits where the music stops and the line stays active but no agent.

The lack of customer assistance is not appreciated and as a long time customer I am appalled at the difficulties. I

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captain11

6.6K Messages

@jaytoro7 what issues are you having? Many in the forums can possibly assist.

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undeleted

1.2K Messages

Based on someone elses post the call center employees may be working from home.  The phone switching system likely wasn't built with pandemics in mind.  As Captain said, you may get better help here anyways if you are interested in trying.

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maxwbrad

1 Message

I too am having the same issue...no response from the loyalty department for over a week.

Will be canceling my service/account

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captain11

6.6K Messages

I called customer support today to order a refurb simplicam for 19.99. Phone was answered in less than 30 seconds. I did confirm with the rep she was working from home, could have been on Mars as far as I cared, service was great!!

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parravsimon

1 Message

I cant reach any of these people. Time to cancel this trash service

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captain11

6.6K Messages

@ parrav.simon  what is your issue? Possibly someone here in the forums can assist?

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lauraburrealtor

1 Message

Cancel subscription. Laura Bur

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emily_s

Community Admin

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3.4K Messages

@lauraburrealtor​ If you would like to cancel your monitoring plan, you can call our Support team at 1-888-910-1215 and they will be able to assist you.

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drwvegas

1 Message

I have been experiencing the exact same thing.  The worst part is this has been going on for months for a home that we no longer own!

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captain11

6.6K Messages

@drwvegas​ Can you provide more specifics? Did you call, give your name and safe word and say cancel? You are on a recorded line, ask the agent to confirm what you said, after that say thank you and bail at any time, you should be good to go.

(edited)

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emily_s

Community Admin

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3.4K Messages

@drwvegas​ Yes, could you please let me know a little more about your experience? Once you call our Support team they will ask you to verbally confirm your Safe Word, but after that process is complete they can go ahead with the cancellation process. 

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marthamitchell224

1 Message

I would like to unsubscribe services starting immediately.  I would also like to cancel the payment pending now.

Thanks

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simplisafe_admin

Community Admin

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1.8K Messages

@marthamitchell224 I see that you have gotten in touch with our Support team and they were able to cancel your subscription. 

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