Cancelling Service

I have now called four times and have been treated with no professionalism or urgency. I have spoken to Glenda & Kyle in your customer service department who have attempted to transfer me to loyalty which seems to be impossible to reach. I have been placed on apparent holds after 15 minutes of waits where the music stops and the line stays active but no agent.

The lack of customer assistance is not appreciated and as a long time customer I am appalled at the difficulties. I