2 Messages
Need to Cancel, no longer living at the location
I too would like to cancel my account, but have forgotten my safeword. The last time I was contacted by SimpliSafe I had forgotten my safeword, and the police were called. I no longer live at the address on file, but don't think the current occupants should be visited by police. What options do I have? There is not an option to cancel on my account page on the website.
davey_d
Community Admin
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5.6K Messages
3 months ago
@JustCancelMyAccount that's a difficult situation!
This is why whenever a user is transferring the service to another user, we always want to cancel the current account, and the new owner can just create a new account under their own name.
I've requested a call from a specialist, and we'll get this figured out for you.
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