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ccelder's profile

Thursday, September 28th, 2023 2:09 PM

Already Canceled, Still Getting Charged

I cancelled my monitoring a month or two ago, only to find they’re STILL charging me! Rather than cancel my monitoring, it appears they upgraded my plan! It went from $27/mo to $29/mo AFTER CANCELING SERVICE! 

This post was created from this comment on different post

Community Admin

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5.2K Messages

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70 Points

5 months ago

Hi @ccelder ,

I'm really sorry to hear about this error. It sounds like the cancel request just didn't go through properly in our system. As for the second piece - that would be the price increase that has been rolling out to all users. You would have been sent an email a month prior letting you know. Which, according to your timeline, is well after your account should have been canceled.

Again, we sincerely apologize for the error. Looking into your account though, it does look like you were able to get in touch with our Support team to get the issue resolved. If there's anything else we can do to help, please let us know!

(edited)

1 Message

3 months ago

Hi,

I have the same exact problem! I canceled and still getting charged.

Community Admin

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2.4K Messages

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10 Points

@gencornhill​ I'm sorry to hear this. I see that you already reached out to our Support team and they were able to remedy this, but if you need any additional assistance please let me know!

2 Messages

I also cancelled and still got charged. Called them, texted, online support, and emailed them to confirm that I won't get charged again. I have the Basic Control app plan, which is supposed to be free, but says it's $29.99/month in my account which makes no sense. They said it's from my previous plan...then why is it showing up? Refreshed and redownloaded the app and it's still there. Reported them to the BBB, if you look on these threads you'll see they keep trying to charge you after you cancel. And they won't let you remove your card. They said you need one card on file because it's their "default setting." Makes no sense - they don't need my card if I'm not supposed to be charging me.

SimpliSafe is a scam. The system works, but they will charge you when you have a free membership. Stay away and never give them your credit card info - they'll keep it forever and keep charging you.

P.S. to the community admin that may respond. My issue has not been resolved. It will not be resolved until I get a refund, there are no credit cards on file, and my basic control app plan says $0/month on the app/website and not $29.99.

Community Admin

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2.4K Messages

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10 Points

@jajacl​ I already replied to your other comment about this, but I also wanted to let you know here that I've sent your case to our escalated Support team. A senior specialist will reach out to you soon.

2 months ago

The same thing happened to me. I canceled back on Sept 5, 2023. I found out today they have been charging me the 29.99 as well. We called orgiinally and spent a long time on the phone saying we wanted to cancel and they kepy trying to get us to buy more. Turns out they decided to continue it after we said to cancel and raise the price from 27.99 to 29.99. Very frustrating and will not recommend to anyone.

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