1 Message
Already Canceled, Still Getting Charged
I cancelled my monitoring a month or two ago, only to find they’re STILL charging me! Rather than cancel my monitoring, it appears they upgraded my plan! It went from $27/mo to $29/mo AFTER CANCELING SERVICE!
davey_d
Community Admin
•
5.6K Messages
10 months ago
Hi @ccelder ,
I'm really sorry to hear about this error. It sounds like the cancel request just didn't go through properly in our system. As for the second piece - that would be the price increase that has been rolling out to all users. You would have been sent an email a month prior letting you know. Which, according to your timeline, is well after your account should have been canceled.
Again, we sincerely apologize for the error. Looking into your account though, it does look like you were able to get in touch with our Support team to get the issue resolved. If there's anything else we can do to help, please let us know!
(edited)
0
0
gencornhill
1 Message
8 months ago
Hi,
I have the same exact problem! I canceled and still getting charged.
3
brynnacorley17
1 Message
7 months ago
The same thing happened to me. I canceled back on Sept 5, 2023. I found out today they have been charging me the 29.99 as well. We called orgiinally and spent a long time on the phone saying we wanted to cancel and they kepy trying to get us to buy more. Turns out they decided to continue it after we said to cancel and raise the price from 27.99 to 29.99. Very frustrating and will not recommend to anyone.
0
JanellMS
4 Messages
4 months ago
We canceled monitoring service back in December & EVERY single month like clockwork they continue to charge our card, and EVERY 🙄 month I call to be assured they will credit us back & stop it from charging. Every month, that's a lie and I open another dispute with our credit card company. Have been told there is no way to delete our cc info from Simplisafe?!?? They told me I need to tell our cc company to block any further charges....like what kind of company does that🤦♀️ USAA has a partnership with them so we trusted Simplisafe. Just needed to cancel temporarily (about 6 months) for financial reasons, but here we are stilllll being charged & now you want me to block your company!!! Guess that means we are NEVER re-activating thru Simplisafe 🤷♀️ Make it make sense people🤣 Tomorrow's to-do's: 1)Call cc company AGAIN- dispute & block Simplisafe
2)Write USAA-tell them they have a crappy "partner" who should be banned from doing business with anyone, especially service members 3)Open a BBB complaint 4)Express my concerns & constant frustrations with all my friends & family on my social media outlets 5)Leave a few public forum online reviews 6)Donate our system to anyone dumb enough to accept it😜
Now if only I could get paid for ALLLLL MY time wasted fighting to get MY money back🤬 But I will gladly accept a Home Depot, Starbucks, or Target gift card in lieu of cash....you have my address on file😉
2
0